Job Title National Trainer Contact Management Programme Grade VII
Location 1 Heuston South Quarter, St Johns Road, Dublin 8
Principal Duties and Responsibilities
Education and Training
• Work collaboratively with CMP, staff members, and other relevant stakeholders to identify training needs.
• Contribute to the development of programme content and material including teaching and learning methodologies for face-to-face and online training, undertake regular reviews of content to ensure they are up to date and based on the best available evidence and research.
• Support the development of a comprehensive CMP CRM system Training Plan
• Support the development and commissioning of education and training programmes using collaborative co-design mechanisms.
• Deliver a range of training and education programmes across the CMP (virtual and face to face learning environment).
• Advise on best practice in terms of evidence based adult teaching and learning methodology.
• Support an evaluation process of the training and education programmes within the CMP
Engagement
• Build and maintain strong working relationships with key internal stakeholders in the CMP, planning, co-ordination and provision of programmes of training and education to meet identified service need.
• Attend meetings and seminars, and participate on working groups and committees, as required by the CMP Quality and Training Lead.
• Work collaboratively with colleagues in other education and training delivery programmes and other key external stakeholders, in the provision of training and education programmes.
Professional
• In depth knowledge of the training cycle from needs analysis to evaluation.
• Keep informed of emerging developments in the CMP and the health services in general.
• Keep informed of emerging developments in training and learning methodologies particularly in relation to virtual learning.
• Maintain own knowledge of relevant policies, procedures, regulatory standards, legislation to perform the role effectively.
• Maintain confidentiality relating to records and ensure compliance with data protection legislation.
• Foster an ethos of research and evidence–based practice across all programmes of training and education.
• Take responsibility for own professional development and continuing education.
• Support the administration of training programmes including programme bookings, timetabling, programme cancellations, records of attendance.
• Support the maintenance accurate and contemporaneous records of programmes of education and training, and related activities, in line with HSE CMP requirements.
• Ensure a safe environment and safe work practices in the discharge of duties.
Quality and Improvement
• Adopt a quality enhancement approach to the provision of education and training programmes, and related services.
• Undertake regular reviews of programme content and material with stakeholders including teaching and learning methodologies, to ensure they are up to date and based on the best available evidence and research.
• Engage in continuous quality improvement of programmes through programme evaluation and review, development and implementation of programme improvement plans, and monitoring of corrective action taken to address identified deficits.
• Participate in sourcing and evaluating internal and external education and training providers to contribute to programme delivery as required.
• Support in the development of systems, processes, people and technologies to record and maintain staff education and training records in line with relevant data protection legislation and guidelines
Building Capability
• Create learning networks to support contact tracing teams to share learning and experiences and support each other with difficult situations
• Provide education and training support to management to enable them to effectively manage and support their teams
• Support the development of Contact Management Programme team members to build capability to deliver an effective, efficient and quality service
Other
• Have a working knowledge of the relevant legislation, professional and regulatory codes of practice, ethics and standards as they apply to the role.
• Have the ability to work remotely including attending virtual meetings and delivering on-line learning sessions. (Including appropriate Internet coverage etc.)
• Be able to travel using own transport to support Contact Management Programme centres in education and training onsite as required
The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Eligibility Criteria
Qualifications and/ or experience
Candidates must on the latest date for receipt of completed applications have:
• Excellent understanding of all CMP work streams
• Experience in delivering and/or supporting training sessions.
• Experience on systems used within the Contact Management Programme
• Experience in the context of health and social care settings an advantage
• Experience of building and nurturing strong relationships with internal and external stakeholders to achieve shared goals
• Flexibility in relation to working hours to fulfil the requirements of the role
• Have the requisite knowledge and ability for the proper discharge of the duties of the office.
• Project management experience is desirable.
Health
A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Character
Each candidate for and any person holding the office must be of good character.
Skills, competencies and/or knowledge
Professional Knowledge & Experience
Demonstrate:
• Knowledge and experience of developing and delivering systems training to end users
• Evidence of identifying and analysing training needs
• Knowledge and/or experience of using a Learning Management Systems and Virtual Learning Environments
• Knowledge and/or evidence of developing and delivering online training using virtual learning environments
• Excellent knowledge of and experience of using relevant IT systems e.g. MS Word, Excel, Powerpoint and Virtual Learning Platforms such as MS Teams or Cisco Webex.
Communications & Interpersonal Skills
Demonstrate:
• Effective verbal and written communication skills, delivering complex information clearly, concisely and confidently
• Excellent communication and facilitation skills in order to deal effectively with a wide range of stakeholders
• Excellent written communication skills including a high level of attention to detail
• Excellent presentation and public speaking skills
• Ability to provide constructive feedback to encourage learning.
Planning & Organising and Delivery of Results
Demonstrate:
• Evidence of organisation and time management skills to meet objectives within agreed timeframes and achieve quality results
• The ability to use computer technology effectively for the management and delivery of results
• The ability to take responsibility and be accountable for the delivery of agreed objectives
• The ability to ensure effective utilisation of resources by taking a logical and pragmatic approach to workload, delivering the best possible results with the resources available.
• Evidence of effective planning and organisation skills including awareness of resource management, co-ordinating and scheduling of activities.
Commitment to a Quality Service
Demonstrate:
• Evidence of incorporating the needs of the service user into service delivery
• Evidence of proactively identifying areas for improvement and the development of practical solutions for their implementation
• Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers
• High personal energy and a positive approach to dealing with challenges, conflict and ambiguity
• Commitment to developing own knowledge and expertise
• Evidence of a commitment to self-evaluation, reflection and continuous performance improvement.
Evaluating Information, Problem Solving & Decision Making
Demonstrate:
• Excellent analytical, problem solving and decision making skills
• The ability to confidently explain the rationale behind decisions
• A capacity to develop new proposals and put forward solutions to address problems
• The ability to recognise when it is appropriate to refer decisions to a higher level of management
• The ability to analyse and evaluate information and situations quickly and accurately to solve problems and make decisions.
Building and Maintaining Relationships
Demonstrate:
• The ability to work with the team to facilitate high performance, developing clear and realistic objectives and the ability to address performance issues as they arise
• Evidence of motivation and an innovative approach to the job in a changing work environment
• The ability to work as a team member and to contribute positively to the development of that team.
• The ability to work in a co-operative and collaborative manner with other teams and disciplines.
• The ability to lead projects and show initiative in developing new projects.
• Flexibility and willingness to adapt and positively contribute to the implementation of change
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