Patient Services Administrator IV - South Dublin

Duties and Responsibilities:

· Responsible for ensuring the efficient and effective administration of all areas assigned to

· Booking Patient Appointments

· Admitting patients for procedures

· Dealing with queries and phone-calls

· Liaising with the Multidisciplinary team

· Produce activity reports on all systems within the Patient Services Department

· Development of procedures throughout the Patient Services Department

· Be responsible for the accuracy and integrity of data entered by staff on PAS.

· Participate in the ongoing development and introduction of Information Technology Systems.

· Identify opportunities for improvement and initiate steps to accomplish same.

· Supporting all areas of Patient Services where necessary

· Maintain a high standard of customer care dealing with enquiries in a sensitive and sympathetic manner.

· Ensure complete, accurate and up-to-date data is recorded in a timely manner on the patient administration system and in the patient’s medical record.

· Ensure accurate recording of all patient demographic details to Patient Administration System (PAS)

· Handle telephone enquiries; liaise with staff, patients, relatives, and members of the public.

· Ensure confidentiality and safe custody of Healthcare Records and Medical Information at all times.

· The post holder is accountable, responsible and has authority for delivering a quality service and ensuring patient safety. The post holder will work within a Risk Management Framework to achieve the HIQA Safer, Better Healthcare Standards and other quality standards as appropriate.