Senior Case Manager

Senior Case Manager

My client, a Galway City based, financial services organisation is seeking to hire an experience Case Manager, with extensive PDH experience. You will review case strategies and ensure credit recommendations are in line with regulatory codes to support borrowers in difficulty. You will oversee the management of a portfolio of customers across Personal, SME, Corporate and Property Sectors, working both on their own initiative and collaboratively as part of a wider team to provide appropriate support in the management of the portfolio. The role will afford you the opportunity to gain restructuring experience as well as enhancing their people, credit, regulatory and relationship management skills. This is a permanent role, reporting to the Portfolio Manager, working on a hybrid basis. This role has an attractive base salary, plus bonus, plus benefits package on offer.  

Responsibilities

·      Managing inbound correspondence

·      Attending project calls and operational meetings for purpose of reviews and other ad hoc matters

·      Meeting and negotiating with borrowers in relation to debt settlement arrangements

·      Providing support to the wider team as required.

·      Connection level case management

·      Meeting and engaging with customers with effective management to progress objectives

·      Credit analysis, decision making, credit submissions and decision implementation

·      Proactive management of customers in line with agreed exit strategy at loan level, including litigation

·      Action CRM system appropriately to ensure accounts are at the correct status

·      Work closely with other members of the RM team

·      Submit weekly progress reports and ensure data is accurate

Key Requirements:

·      Qualified Financial Advisor

·      A bachelor’s degree (or equivalent)

·      5 years minimum experience in commercial debt management, restructuring or workout

·      Strong negotiation skills

·      Commercial Relationship management experience essential

·      Ability to analyse company profit & loss statements and balance sheet

·      Confidence to assume responsibility and initiative

·      Excellent time management, prioritisation and organisational skills

·      Excellent written and verbal communication skills

·      Advanced Microsoft Excel skills (vlookups, pivot tables, dashboards, data manipulation)

·      Advanced Microsoft Powerpoint skills (presentation of financial results to clients / board of directors)

·      Excellent, in-depth and up-to-date knowledge of the CCMA, CPC, SME and how to apply these through interactions with our customers

·      Full driving license, with access to a vehicle for work purposes

What they offer you?

·      Flexible working options - Hybrid Working

·      22 days annual leave increasing to 25 days plus additional company leave days

·      Company matched pension

·      Life assurance

·      EAP Service

·      Family Leave Policies

·      Training opportunities (in-house training, certification/exam support)

·      Professional membership fees

·      Cycle to work scheme

·      Bonus scheme

·      Social events

For more information on this role, please contact peter.casey@cpl.ie

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