The Service Delivery Coordinator supports the effective delivery of services to clients by coordinating recruitment, onboarding, operational administration, and ongoing service activities. The role acts as a key liaison between clients, candidates/workers, and internal teams, ensuring service delivery is efficient, compliant, and aligned with agreed service standards. The position is critical in maintaining strong client relationships and ensuring a high quality service experience.
Main Duties / Responsibilities
• Support day to day client service delivery activities, ensuring service level expectations are met and issues are escalated appropriately.
• Act as a point of contact for client, candidate, and internal stakeholder queries related to service delivery.
• Coordinate recruitment and onboarding activities including interviews, reference checks, medicals, uniforms, and system access.
• Guide candidates/workers through the end to end recruitment and onboarding process, including aftercare support where required.
• Maintain accurate and confidential records across internal and client systems in line with GDPR and company policies.
• Manage shared inboxes, trackers, and workflow systems relating to client delivery activities.
• Maintain operational reports, spreadsheets, and documentation for clients and internal stakeholders.
• Support PO management, invoicing, and audit activities as required.
Support continuous improvement initiatives.
• Support the uploading, maintenance, and off boarding of workers on internal and client systems.
Essential Criteria
Job Specific Education / Qualification
• No specific qualification required; relevant administrative or service delivery background essential
Experience
• 1-2 years experience in a coordination, service delivery, client services, or administrative role
• Experience working in a fast paced, client focused environment
• Experience using IT systems, databases, and Microsoft Office applications
Other Desired Knowledge / Skills / Attributes
• Strong organisational and time management skills with the ability to manage multiple priorities
• Excellent communication and stakeholder management skills
• High attention to detail and accuracy
• Client focused mindset with a strong service orientation
• Ability to handle confidential and sensitive information with discretion
• Proactive, solution focused approach and ability to work well under pressure
• Strong teamwork and collaboration skills
Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another. Be You, Be Kind, Be Proud
Why Join Us?
• Be part of a dynamic and supportive team within a leading healthcare recruitment solutions organisation.
• Opportunity to contribute to high-impact recruitment solutions across Ireland.
• Career development and training opportunities.
Company Background:
Our vision is to be the world’s best at transforming our clients through sustainable total talent solutions. As a talent solutions business, we know that we can only achieve this by working with great people. Cpl is Ireland’s largest talent solutions provider. Cpl is headquartered in Dublin and is a global provider of talent solutions including specialist recruitment, managed services, outsourcing and strategic talent advisory services through Cpl’s Future of Work Institute.
To get a sense of what it’s like to work in Cpl check out #OneCpl, #CplGreatPlaceToWork, #CplGivingBack on social media platforms or visit our website or you can take a look at our sustainability report.
Cpl Core Competencies:
· Communicate with Impact
· Lead & Deliver Business Results
· Collaborate & Contribute to Driving our Success
· Be Client Centric & Commercially Aware
· Problem Solve & Innovate Creatively
· Continuous Development of Self & Others
Cpl Core Values
Accountability, Customer Focus, Communication, Respect, Empowerment
Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. If you require any adjustments or accommodations for your application/interview, please let us know and we will be happy to help.
Apply directly through the website, if you need an alternative application method please email [email protected] or [email protected]
