Flexsource NI are currently recruiting for an Service Desk Analyst, on a temporary full time basis for up to 12 months.

Responsibilities:

With a full job description available upon request, you will:

· Be responsible for providing first line support via phone and email, processing incidents and service requests.

· Triage and manage incidents and problems with both hardware and software, enabling incident/problem resolution.

· Prioritize incidents and assess if correlations between incidents exist, escalating as necessary.

· Investigate underlying issues for incidents and establish a best path for resolutions.

· Ensure all requests and incidents are logged and handled appropriately, within agreed SLA timeframes.

· Work with 3^rd party suppliers to resolve technical issues.

· Maintain service desk support instructions and ensure documentation is up to date.

· Perform system and security checks on a regular basis, documenting any discrepancies.

Requirements:

· Minimum of 2 years’ experience in a similar position

· Experience supporting Windows 10 and above

· Experience supporting desktop applications including Microsoft Office Support and experience of Active Directory and Microsoft Office 365

· Technical certifications: A+, S+,N+ are desirable

· Microsoft or Cisco Qualification is desirable

· ITIL Foundation certification

· Experience Supporting customers, ideally in a large IT environment within a geographically dispersed area

· Hold a full current driving licence and access to a form of transport

Apply today, or for more information on this role contact [email protected]