Swedish - Customer Service Administrator
You are a Swedish speaker, who understands that customers stay with companies that meet their needs. We are continuing to earn the loyalty of our customers through placing them at the heart of everything we do.
You have:
- Telephone skills and customer focus
- High attention to detail
- Excellent communication skills
- Strong Microsoft Office skills
- Experience working within the Financial Service (Life and Pensions) industry or office environment, not essential.
Delivering best in class service is what we do and what our customers expect. Our business is in an exciting period of multi-channel growth and in order to continue to deliver this level of service we are looking for like-minded individuals to come and join our successful team.
Role Purpose:
- Complete administration tasks to a high standard and in line with service agreements, procedures and daily deadlines.
- You will assist and enable company operations and effective service to our customers whilst being focussed on developing, implementing and sharing best practices within your working environment.
- Developing a deep subject matter expertise, you will provide technical support to the department and support to system enhancements/system fixes where applicable, and may work within cross business project teams as necessary
- As the custodian of high quality, efficient and effective customer service a, you will be responsible for checking the work of other team members and providing appropriate feedback, instilling a right first time and “done once” approach in meeting the customers’ needs.
Your Responsibilities:
- Conduct & Fair Customer Outcome responsibilities
- Process Management
- Quality Assurance
- Continuous Improvement
- Team Membership
- Self-Management
You will get:
- Lunch allow: €1,700 per year – payable via payroll
- Medical allowance: €225 per year – payable via payroll
- Bonus range: 8-16% of base salary
- Pension – Employer core contribution of 10% with 1:1 matching up to 2%
- Annual leave: 30 days (inclusive of 7 public holidays)
- Flexi time
- Hybrid working – 2days in the office (After initial training period)
- Office located near Stephens Green
Interested? Apply today or contact me for more info [email protected]
