Care Manager - Middlesbrough

Principal Duties and Responsibilities

The Care Manager will be responsible for all elements of staff management including training, development, supervision, support, coaching and mentoring. They will also be responsible for providing consistent, safe, and effective care which treats people with compassion, dignity and respect, being the first point of contact for people who use our services, for families and external agencies.

Duties of the role will include (but are not limited to) to following:

Manage the safety and quality of the business -

·       Manage the safe delivery of the service in line with legislative requirements and company policy and procedures.

·       Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care.

·       Understand and monitor health and safety in the workplace and in the field. 

·       Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service.

·       Implement quality management and improvement systems within your area of responsibility. This includes performing investigations relating to the quality of the service and use findings to make improvements.

·       Be prepared to work flexibly to ensure the safe delivery of the service and participate in out of office hours on a rota basis as required by the service offered.

·       Work co-operatively with other team members to ensure company values and behaviours as well as service standards are met.

Provide a good service to people who use our services -

·       Promote the rights and values of each person and keep their wishes at the centre of their care and support.

·       Ensure that prior to each service commencing, a support assessment and risk assessment has been drawn up with the person and/or their chosen representative. 

·       Make sure a written support plan has been created and agreed, that respects the person’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks.

·       Provide the person and/or their chosen representative with information about the service so that they are clear about what to expect, any costs and how to raise a concern.

·       Ensure the support plan and associated risk assessments are reviewed as planned or earlier if circumstances change.

·       Apply excellent communication skills with the person, their families and representatives, staff and other health and social care professionals.

·       Make sure people who use our service are safe by responding to any incident or alerts and ensure compliance with Company and national safeguarding policies.

Lead and manage staff -

·       Effectively induct and train staff at all levels to maintain high standards of care delivery through observations of work, mentoring and coaching. Identify on-going training needs and ensure staff are up to date with current best practice.

·       Implement Company policies and procedures in relation to managing staff e.g. managing absence, disciplinary and grievance matters.

·       Provide information, guidance, and support to enable staff to carry out their roles effectively and safely. This includes supervisions, appraisals, and meetings.

·       Participate in hands on care, working with, leading, and coaching the care team.

·       Be aware of your duty and responsibility for the Health and Safety of yourself and others, taking particular care of vulnerable people under the Health and Safety at Work Act and co-operate in meeting statutory requirements.

Promote the Business -

·       Develop relationships with key professionals in the local area presenting a positive Company image.

·       Participate in the growth and development of the business. Work with the Registered and others to achieve sales targets and deliver within budget.

·       Act on the behalf of the Registered Manager in their absence seeking advice and support as required.

·       Conform to the UKHCA Code of Professional Conduct.

Requirements 

·       Education to A Level standard or equivalent

·       Health and Safety qualification/training

·       IT qualification/training

·       Excellent communication and interpersonal skills with the ability to build positive, compassionate working relationships with people who use services.

·       Ability to plan, manage time and organise workloads effectively.

·       Good administrative skills and computer literacy.

·       Strong leader with experience of managing a dispersed workforce and developing an effective staff team including induction, training, supporting and supervising staff.

·       Good understanding of the principles of high-quality person-centred care and support and non-discriminatory practice.

·       Understanding of the regulatory responsibilities relating to domiciliary care services.

·       Knowledge of health and safety matters in particular health and social care and risk management.

·       Knowledge of how to recognise abuse and safeguarding procedures.

·       Experience of managing finances or responsibility for managing a budget.

·       Flexibility to ensure the safe delivery of the service and participate in out of office hours on a rota basis as required by the service offered.

·       Enhanced Disclosure from the Disclosure and Barring Service.

·       Full drivers’ licence with no more than 6 points and must have own transport with Class 1 business insurance.

Desirable:

·       Level 3 Diploma in Health and Social Care or equivalent

·       Up-to-date training record of the 15 core standards of the care certificate and competencies

·       Knowledge of quality assurance and performance management

·       Experience of working with other professional bodies/organisations

·       Experience of care services, risk assessment and person-centred care and support

About Us

Care 24-7, part of Servisource and the Cpl Group, has specialised in the provision of Home Care Services in Bradford and Leeds since 2001, helping people to retain a level of independence in their homes.

Our professional and sensitive staff pride themselves on offering a flexible, consistent and reliable service that meets your personal requirements whilst also offering a warm and friendly approach to home care.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24^th in the Best Workplaces Europe 2024 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer: 

·       Competitive Financial and Benefits package  

·       Flexibility and Smart Working Practices  

·       Health & Wellbeing initiatives 

·       Career Development Progression opportunities 

·       Further Learning & Development opportunities 

·       Vibrant Sports & Social club 

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values: 

·       Customer focused 

·       Accountability 

·       Responsibility 

·       Empowerment 

·       Effective communication 

·       Respect 

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you wish to apply for the above-named role, please send an updated CV to [email protected] quoting the job reference number JO-2405-534074 in the subject bar of your email.