Caretaker/Clerical Officer Grade III

Caretaker/Clerical Officer Grade III

Job Specification & Terms and Conditions

Principal Duties and Responsibilities

· Take in any deliveries that arrive

· Assist staff members in any duties they need help with

· Heavy duty lifting

· Liaising with the landlord about any issues that may arise in the building

· Carry out any minor repairs that may need fixing

· Liaising with any workmen that may enter the premises to carry out work

· Be in charge of issuing out swipe cards and car parking fobs to new members of staff

· Give new staff members and visitors a guided tour of the building

· Carry rubbish bags and any waste out to the waste bins daily

· Carry out legionaries flushing in the downstairs area of the building until the cleaners start working (3 mins hot, 3 mins cold)

· Arrange chairs and tables for any meetings that take place in the building

· Book rooms on the room booking system for anyone who may request a room

· Assemble equipment for Physios and Occupational Therapist (eg. Wheelchairs, rollators)

· Cover reception area when needed

· This list is not exhaustive – this is a new and emerging role and some responsibilities may develop when in post.

Administration 

• Provide office support, answer queries and provide a reception / telephone service
• Keep themselves appraised of the relevant documentation / procedures as relevant
• Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
• Maintain accurate up to date records filing systems and records (computerised / paper copy)
• Assist in and / or prepare reports as necessary
• Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
• Action all communications in a timely manner
• Undertake any other administrative support and assignments as directed
• Represent the service in a positive manner

Customer Service

• Make phone calls to and take phone calls from members of the public
• Use email as a form of communication when required
• Promote and maintain a customer focused environment
• Ensure that service users are treated with dignity and respect
• Act on feedback from service users / customers and report same to Line Manager

Service Delivery and Improvement

• Handle sensitive and confidential information as per GDPR guidelines
• Actively participate in innovation and support change and improvement initiatives within the service
• Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate

Standards, Policies, Procedures and Legislation

• Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively
• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role
• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

Should the role be of interest to you please apply in with your current CV