Company
I am recruiting for a company who are experts in customer relations, is dedicated to nurturing brands' most valuable asset: their customers. With a multicultural team of 1,500 professionals across 10 global offices, including New York, London, Paris, and more, they take pride in delivering exceptional customer service.
Your Mission
As our Team Leader, you will play a key role in directing and guiding our Brand Ambassadors, bridging the gap between our company and our customers. Your proficiency in your language, as well as your competence in French, Dutch, or English, will enable you to provide top-tier support, resolve inquiries, and ensure overall customer satisfaction.
Responsibilities
- Lead and oversee a team of advisors, serving as their primary point of contact for support and guidance.
- Utilize your language proficiency to ensure effective communication and resolution of customer issues at the supervisor level.
- Build and maintain strong customer relationships by delivering exceptional service through your team.
- Collaborate with team members to share knowledge, best practices, and ensure the team's success.
- Develop efficient work schedules for the Brand Ambassador team, considering operational needs and customer service requirements.
- Create regular reports on team activities, including call volumes, response times, resolution rates, and more.
To thrive in this role, you must...
- Have full proficiency in Dutch and French.
- Excellent communication skills and a friendly demeanor to foster strong customer relationships.
- Prior customer service experience is preferred, with demonstrated leadership abilities - a positive attitude and a willingness to learn are also valued.
- Provide ongoing training and development opportunities for team members to enhance their language proficiency, customer service skills, and product knowledge.
Whats in it for you...
- Salary: €3200 up to €4000 /month depending on experience.
- 1 month of office training - up to 1 days of work from home per week after training period.
- Contract: 1 year contract, renewable and potential to move to a permanent (CDI) contract.
- Year-end bonus: 13th month
- Reimbursement of 75% of transport costs
- Eco vouchers
- Holiday pay
If you are interested in this position, please apply below or email your CV to [email protected]
About Cpl Global Talent
Cpl Global Talent is a specialised language recruitment division within Cpl Recruitment Ireland. We are a team of multilingual sourcing specialists with over 15 years of experience in recruiting for roles with language requirements across EMEA Region. We work across multiple industries, in 52 different markets and our recruiters have a deep cultural understanding of each candidate and client's individual needs
