Our client, a leading global IT Service Provider (Top 3 in Forbes “Best Regarded Companies”) with over 200K employees worldwide, servicing Clients across the Fortune Global 500.
Role Overview
- Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology rollout) and ongoing monitoring for specific processes in order to ensure operational compliance.
- Prepares and Reviews training staffing plan and work allocation in order to achieve production targets.
- Identifies training needs for TLs, reviews training plans created by the TLs for their teams and monitors training implementations in order to improve competency development across domain.
- Reviews process specific quality plan including quality control, assurance and improvement in order to create a comprehensive quality program.
- Sign off scorecards for direct reportee, create KRA for the team to align with business objectives.
- Performance oriented - Ability to drive performance to stretch targets
Your Profile
- Fluent in German and English.
- Min. 3 yrs. experience in managing Service Desk Operations (Or Tech support operations) in Infrastructure support or Application support environment.
- Advance knowledge and understanding of OS (Windows XP-10), Browsers, MS Office suite
- Advance knowledge and understanding of Small Forms (iOS, Android, Windows)
- Intermediate knowledge and understanding of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions, Network collaborations & VPNs
The Offer
- Competitive salary
- Permanent fulltime contract.
- Location: Stuttgart
Sounds interesting? Send your CV to [email protected] and we can discuss this or other positions in Germany.
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