Role and Responsibilities:
• Provide technical support for IAMQC software and control material via email, phone and using remote access tools.
• Troubleshoot, identify and correct, any software issues related to IAMQC product suite.
• Create and maintain training media to support internal and external users of IAMQC software suite. (User manuals, instructional videos, tutorials)
• Assist development team with product testing where necessary and provide customer feedback on products.
• Maintain and troubleshoot MS-SQL databases using MS-SQL management studio and IAMQC custom software.
• Be customer focused at all times and ensure excellent levels of support and response times to end users.
• Performs other related duties as assigned.
Qualifications:
• Diploma/Degree in Information Technology/Computer Science
• Experience in a helpdesk environment supporting multiple customers
• MS Windows power user, Minimum windows 10. Windows Server 2016+ experience desirable
• Familiarity with basic computer network topologies.
• Familiarity with relational databases, MS-SQL (preferred), MySQL, PostgreSQL or Oracle
Desirable Skills:
• Familiarity with QC in a laboratory environment.
• Familiarity with the configuration and operation of Clinical chemistry/Immunoassay analysers
• Competence with statistical analysis using appropriate software
• Familiarity with remote access tools and file transfer protocols, SFTP, SSH, SCP
For more information please contact [email protected]