My client is looking for a new operations manager to cover one of their largest client sites.
An overview: This is a fantastic opportunity for an experienced Operations Manager, working on one of their key contracts.
They offer excellent benefits as well as people driven culture.
Key responsibilities:
• Develop and maintain an effective client relationship ensuring that regular liaison is maintained and that standards, audits, KPI’s, SLA’s and management reports reflect the standard of service to their optimum and in line with customer expectation.
• Deliver all P&L targets and look to grow YOY revenue with additional service lines and projects.
• Ensure contract retention is maximised.
• Produce costing sheets for contract annual reviews, operational amendments, new business (not within the sales criteria) and additional sites/services to existing contracts in accordance with the company pricing policy and sign off procedures.
• Delivering out-sourced cleaning facilities services to our client
• Optimise opportunities for additional works (scope works, price and submit quotes as required)
• Business development on existing contracts such as self-delivery of more soft services, consumables etc.
• Support business development regarding surveys, pricing, meeting prospective clients.
• Take full accountability of the financial budget to ensure profitable returns to the business and best value to the client.
• To successfully manage and lead the regional team whilst ensuring the growth and profitable operation of the area.
• Manage conflict & resolve service provision.
• Responsible for signing off for payment of supplier invoices.
• To provide a safe working environment for our employees on client sites & to co-operate & co-ordinate with clients on site health & safety matters.
• Motivate MITIE management team, train, supervise and organise replacement cover where required.
• Monitor attendance, sick leave, holiday requests, and time sheets.
• Agree any training needs and free up staff accordingly.
• Undertake performance management of staff under your control, performance manage as necessary.
• Consult with HR on disciplinary issues for guidance and common understanding / approach.
• Review applications, interview and select new recruits as and when approved and required.
• Implement a positive health and safety culture.
About you:
• Substantial practical experience in Facilities Management or related sector with proven success in an operational management position with customer satisfaction, line management and budget control responsibility.
• A positive leader, who engages and brings people with them.
• Acts as a coach / leader Vs a line manager.
• Is self-aware, open to change and feedback to improve relationships.
• Experience in delivering out-sourced facilities is desirable.
• Background in cleaning industry is desirable.
• Financial Management experience – previous P&L management experience.
• Strong People Management experience is a must.
• Financial and Account Management understanding
• Be able to lead the onsite teams, challenge and positively influence their input to the sites.
• Have excellent computer software skills.
• Diploma or Degree in Facilities Management, Business Management or Related theme
Benefits include:
• 25 days annual leave.
• Car allowance.
• Employer Pension contribution.
• Single cover healthcare.
• Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).
• Free virtual GP service.
• Access to our Employee Assistance Programme (EAP).