- Ability to analyse incoming Incidents, Service Requests and Change requests and assign them to the appropriate teams according in line with predefined processes
- Day to day responsibility for data mapping for SAP interfaces, assisting business users with the execution of business transactions and month-end close processes.
- Take ownership of SAP related incidents and manage the incident to closure, involving other teams as required.
- Providing accurate, detailed documentation to the user and on the incident, request or problem
- Escalate incidents and requests via established processes when required
- Coordinate & creation of new stores and food brands in SAP as required, with associated cost and profit centre changes.
- Investigation and resolution of IDOC issues, supporting finance BAU and month end processing.
- Investigation and resolution of site ordering, distribution and stock issues, liaising with third parties as required.
- Produce interface statistics and support metrics reports to be shared with the business
- Complete ongoing training to the wider business on SAP Tiles & Processes
The Candidate
Qualifications:Minimum degree level qualification in IT from reputable university or industry body. Other disciplines may be considered for candidates with the relevant experience and skills.
Experience & Skills
The successful candidate will have:
- 1 year + experience working in an IT support capacity, within a SAP environment (Retail Sales, Retail Replenishment / Supply Chain and Fuel)
- Basic understanding of the end to end incident management life cycle
- Ability to technically analyse issues quickly, and make informed decisions on the next steps and teams to involve
- Communicate clearly, effectively and professionally to all people regardless of role in company
- Experience using a ticketing system
- Working knowledge in Microsoft tools (Word, Excel, etc.)