Supervisor

Due to expansion, Servisource, part of the Cpl group, wishes to appoint a Supervisor to join the Out of Hours Team responsible for overseeing and supervising all aspects of the out-of-hours team operations.

Working in a lone environment, the individual will be also required to work alongside the team, performing out-of-hours duties through placing staff with our clients for agency shifts, both in healthcare facilities and in the community.

This is a part-time, remote working role, approximately 25-30 hours per week. Shifts will vary across Monday to Sunday on a rota basis.

The ideal candidate is outgoing, personable and a problem solver with a positive, enthusiastic attitude. This role is fast paced and would suit someone who enjoys a challenge and working with others to achieve optimum results and high calibre staffing solutions for our clients.

Duties of the role include, but are not limited to:

Supervisor Duties

·        Compiling team roster 3 months in advance and circulating to team ensuring adequate cover is in place for evenings, weekends and Bank Holidays

·        Contingency planning in the instance a team member is unable to attend their shift

·        Conducting regular announced and unannounced spot checks

·        Conducting bi-monthly 1:1s with team members

·        Hosting monthly team meetings, circulating, and saving meeting minutes

·        Hosting monthly management meetings, circulating, and saving meeting minutes

·        Liaising with HR Department for the recruitment and selection of new team members

·        Ensuring the team has full initial induction training and continued refresher training

·        Effectively communicating any changes of company policy that affect the team

·        Resolving any queries or issues that may arise

Out-of-Hours Duties

·        Responsible for managing all aspects of out-of-hours agency staffing operations, particularly across Healthcare & Homecare divisions, in the Republic of Ireland and UK.

·        Responsible for managing daytime agency staffing operations when cover is requested by Healthcare or Homecare divisions.

·        Adequately filling all vacant shifts in a timely manner and coordinating with staff and clients effectively.

·        Adequately and swiftly filling unforeseen sick leave and staff no shows in timely manner. Ensuring all communication with clients, staff and service users is recorded correctly on the respective system.

·        Answering the phone in a swift and timely manner and ensuring all communication is recorded correctly on the respective system.

·        Dealing with payroll queries from staff and liaising with our Payroll Department to deliver an outcome for the query.

·        Ensuring that all systems are being used to full capacity and that all contact with client and temp are logged adequately

Job Requirements:

·        Minimum of 2 years’ proven experience in a fast-paced customer services, administration role

·        Previous team management experience is desirable

·        Excellent organisation, interpersonal, communication and follow up skills

·        The ability to listen, guide and coordinate stakeholders efficiently

·        High level of attention to detail

·        Ability to manage time effectively and prioritise workload

·        Ability to work on your own initiative outside of business operational hours

To Apply:

Please email an updated CV to [email protected] quoting the reference number JO-2206-495893

All applications will be treated with the strictest of confidence.

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*