Flexsource are currently recruiting for a Technical Specialist. The role requires a self-motivated individual with excellent technical experience specifically working with robot and battery-operated product. The successful candidate will be a key member of the team, providing support for technical sales and support.
Job Title: Technical Specialist
Key Responsibilities:
- Manage and interpret dealer requirements to understand, meet and exceed their needs and expectations.
- Development of service induction processes for new customers.
- Liaise with customers on technical and compliance matters to service our customer needs.
- Provide high quality technical expertise, product knowledge and support with difficult repairs.
- Maintain customer relationships, ensuring satisfaction and increasing loyalty to the business/brand.
- Create and escalate possible sales opportunities to the Sales Team.
- Process repairs and support calls within agreed timeframes.
- Reporting on faults to suppliers and customers both internally and externally.
- Provide training for new and existing customers both internally and externally.
- Responsible for installations of iMow, exhibition stock and displays as required.
- Managing and prioritizing day to day activities including servicing, training, installations and upgrades.
- Assembly and pre-delivery inspection of machines for staff and exhibitions.
Key Attributes & Skills Required:
- Minimum 3 years’ experience working in a technical sales and support role.
- Full clean driving license
- Customer focused approach with excellent communication and listening skills.
- Excellent literacy/English Language skills
- Strong Computer literacy: MS Office (Outlook, Word & Excel)
- Microsoft Dynamics skills desirable but not essential
- Conscientious, good team player, cooperative, reliable, efficient, and diplomatic
- Stihl experience advantageous
Salary: €40,000 a year plus commission
Hours: Monday to Friday 8.00am – 5pm.
Please click on the following link www.flexsource.ie to register with Flexsource. If you feel this job is for you, please email your CV to [email protected] or [email protected]