Our client are looking to hire an experienced Administrator within the Local Community Development Programme Delivery Unit team. Launch of new CCIF programme in March 2026. To manage this demand, a dedicated CCIF 3 call-handling function will be established during the pre-application period.

Salary €45,526 (pro-rata) - €23 per hour
Contract: March - October 2026
This will be a hybrid role and will only require office attendance for first day (depending on location) and for scheduled meetings.

A structured temporary customer support function will be in place from 16 March. This will include:

Training delivered by the current CCIF team and relevant units
Clear escalation routes to appropriate units
Standard operating procedures for call handling
Response templates for written queries
Routine quality checks
Daily guidance and buddying with experienced CCIF staff

This approach is designed to ensure consistent, timely responses to applicant queries.

Key Responsibilities

CCIF 2026 Call Centre (March–13 July)

Handle calls and emails relating to CCIF 2026 applications
Become knowledgeable in the new CCIF 2026 programme.
Take part in twice-daily check-in meetings
Escalate issues to a designated buddy for support
Any other duties to support the process and the current team

CCIF Backfill Role (13 July–31 October)

Manage a caseload of CCIF grantees
Provide case management support, including clinics and change requests
Follow up on contract conditions and reporting requirements
Complete checking of progress returns
Any other duties to support the process and the current team

Please reach out to Shauna with your updated CV to [email protected]

#CplOS25