About the Role
Our client is seeking a highly organised and customer‑focused person to join their Customer Service team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is committed to delivering exceptional customer care.
As a key point of contact for drivers and clients, you will coordinate vehicle maintenance and repair bookings, ensuring a seamless and professional service experience. Full training on industry processes and systems will be provided.
Key Responsibilities
- Handle and process inbound telephone and email enquiries in a timely, professional manner.
- Act as the primary point of contact for all vehicle maintenance and repair requests.
- Direct vehicles to approved suppliers and select the most suitable repair partner based on each situation.
- Build strong, proactive relationships with drivers and clients to support long‑term service delivery excellence.
- Work towards individual and team targets, contributing to overall service‑level goals.
- Consistently deliver high‑quality customer experiences, aiming to improve customer satisfaction ratings.
- Manage complaints in line with policy, ensuring positive outcomes for all stakeholders.
- Maintain accuracy and compliance across all administrative tasks.
- Manage fluctuating workloads and respond effectively to peaks in activity.
- Participate in departmental initiatives and projects designed to improve service and operational efficiency.
- Undertake any additional duties as required by the Line Manager.
Skills, Experience & Competencies
- Experience in customer service is desirable; fleet or motor industry experience is an advantage but not essential.
- Strong decision‑making ability with a practical, solutions‑driven mindset.
- Excellent telephone manner with the ability to communicate professionally, confidently, and diplomatically.
- Proven ability to work towards targets and deliver results.
- A collaborative team player who actively contributes to shared goals.
- Flexible with a positive attitude and a willingness to take on a variety of tasks.
- Excellent written communication skills with strong attention to detail and accuracy.
- Comfortable learning new systems and working across multiple digital platforms.
- Strong interpersonal skills with the ability to build rapport with clients, suppliers, and internal colleagues.
- Effective time‑management skills with the ability to prioritise and handle changing workloads.
- Reliable and committed, with the ability to follow tasks through to completion.
- Confident engaging with stakeholders at all levels of the business.
How to Apply
Please submit your CV (and cover letter if applicable) through this advertisement. Suitable candidates will be contacted for an initial discussion.
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