Customer Service Administrator

My client is looking to hire 2 customer service administrators for their offices in Dublin 24.

Main Duties/Responsibilities:

•            Accessories: Liaising with customers on after sale accessories for approximately 70% of all hearing aid sales via phone - advice/taking payments/posting and recording orders and payments into our POS system.

•            Battery issue 6-month FOC (packing and issuing)

•            Daily post (incoming and outgoing)

•            Assist in process/renewal of Essential Care Plan via phone - taking payments/posting and recording orders and payments into our POS system.

•            Responsible for speaker unit requisitions sent in by dispensers and clinics weekly and daily,

i.e. maintain clinic levels of stock – issuing for manufacturer warranty/HH warranty/chargeable repairs.

•            Coupons – (daily count, scan, and post to marketing).

•            Assist with loan aid issue to clinics – manage issue /receipt of loan aids and maintaining records on the system.

•            Trade-In aids and Connect line Products: Receipt, filing, issuing, and retaining data for both.

•            Participate in cross functional training as required and instructed from time to time.

•            Carry out any other duties as instructed by the Customer Service Manager or other Officer as assigned by the Managing Director.

Work Experience and Skills Required:

•            Strong Communication Skills both written and oral.

•            Excellent Telephone Skills and Manner.

•            Previous Customer Service Experience Essential.

•            Previous experience of working in POS systems. 

•            Professional Standard of Computer Literacy particularly Microsoft Office Suite.

•            Understand priorities with the ability to meet tight deadlines.

Personal Characteristics:

•            Strong communication and interpersonal Skills

•            A team-player with an ability to work on own initiative and under pressure.

•            Passion for customer Service

•            An excellent timekeeper who is reliable and punctual.

•            Takes pride in their work and possesses excellent organisational skills and attention to detail.

•            Good time management skills and efficient.

•            A High level of Flexibility. 

#CplOS25