Flexsource NI are working in exclusive partnership with Northern Ireland Electricity in their search for Customer Service agents, on a temporary basis, working 24 hours per week. This role will involve working both days and evening shifts, with preset schedule.
Responsibilities
· Provide outstanding support to our customers, addressing their enquiries, resolving issues, and ensuring a seamless customer experience.
· Assist customers with information on our services, troubleshooting, and other electricity network related enquiries.
· Maintain a deep understanding of our services, and policies to provide accurate and efficient support.
· Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
· Maintain a high level of professionalism and empathy while interacting with customers.
· Ensure compliance with company guidelines and quality standards in every customer interaction.
· Document customer interactions and feedback to contribute to process improvements.
· Stay updated on industry trends and product developments to provide informed support.
Requirements
· Previous customer service experience, ideally in a contact centre environment
· A strong communicator, with a customer focused approach to problem solving
· Proficient IT user
Benefits
· Hybrid work available
· Free onsite car parking
· Development opportunities
If you are a customer orientated individual, and would be interested in joining this growing team with a collaborative and supportive team culture, apply today, or alternatively contact Ciaran at Flexsource NI on 02890725600 for more information