Overview
We are seeking a Hire Operations Manager to oversee all day‑to‑day operations within a busy equipment hire depot. This person will lead the team, ensure excellent customer service, and maintain high operational standards. The role involves full responsibility for equipment readiness, safety, commercial performance, staff leadership, and customer satisfaction. It is a hands-on position with strong autonomy and the opportunity to drive depot success.
Key Responsibilities
Operations & Logistics
- Oversee daily depot activities ensuring all equipment is serviced, maintained, and ready for hire.
- Manage equipment inventory, utilisation, deliveries, and collections.
- Improve operational processes to enhance efficiency and customer experience.
- Monitor performance KPIs, targets, and budgets.
- Review market activity and customer needs to support pricing and service decisions.
Team Leadership
- Lead and develop a high-performing depot team.
- Create a positive, safe, and productive working environment.
- Conduct staff briefings, performance reviews, and development plans.
- Identify training needs and support employee development.
Customer Service
- Build and maintain strong customer relationships.
- Ensure high service standards across all interactions.
- Resolve issues and complaints promptly and professionally.
- Act on customer feedback to continuously improve services.
Health, Safety & Compliance
- Ensure depot compliance with health, safety, and environmental regulations.
- Conduct regular safety checks, risk assessments, and toolbox talks.
- Maintain accurate records of equipment inspections and incidents.
Administration & Financial Control
- Manage administrative duties including documentation, hire contracts, timesheets, and purchasing.
- Ensure accurate invoicing, billing, and hire records.
- Control depot costs including staffing, maintenance, fuel, and consumables.
- Liaise with central support functions such as accounts, HR, and logistics.
Skills & Experience Required
- Experience in the tool/plant hire, construction, or equipment rental industry desirable.
- Strong leadership ability with proven team management experience.
- Excellent communication, organisation, and problem‑solving skills.
- Strong commercial acumen with the ability to meet KPIs and targets.
- Good knowledge of health & safety standards.
Preferred
- Previous depot or branch management experience.
- Local market knowledge.
- Experience with logistics or fleet scheduling systems.
What’s Offered
- Competitive salary, based on experience
- Company Car
- Bonus opportunities linked to performance
- Staff discounts / perks (if applicable)
- Company events and recognition initiatives
- On-site parking
- Death‑in‑service benefit
- Clear career development opportunities
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