Responsibilities:
· Liaise with private developers and household customers in relation to the provision of new water and waste water services.
· Provide reliable, accurate and detailed information on technical subjects to customers.
· Liaise with various departments within the business for compliance and to obtain information.
· Provide knowledge and guidance, ensuring a first-class customer service to achieve SLA compliance and customer satisfaction.
· Investigation, end to end case management, and response to both written and telephone based enquiries.
Requirements:
· A minimum of 5 GCSE’s to include English.
· 2 years’ experience in a customer service role, where providing high quality verbal and written responses are the main focus.
· Excellent communication and interpersonal skills.
· Demonstrated experience in management of and overseeing customer contact cases, working to compliance, policies, targets and SLA’s.
· Proficient IT user to include MS office applications
· Knowledge of GIS and Sharepoint systems would be beneficial.
Apply today, or for more information contact Ciaran on 02890725600