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Case Study: End-to-End MSP for Pfizer with 90% Fill Rate

Pfizer MSP Case study

Pfizer is one of the world's largest pharmaceutical companies and one of Ireland’s leading employers. Pfizer's business interests in Ireland include manufacturing, shared services, R&D, treasury and commercial operations.

Following the acquisition of Wyeth in October 2009, Pfizer sought to have a single service provider who could manage all of Pfizer’s contingent resourcing nationwide.

Cpl had been successfully delivering our end-to-end MSP recruitment services to Wyeth in their Grange Castle site in Dublin when they were acquired by Pfizer in a $68bn deal in October 2009.

The challenge

Following the acquisition, Pfizer wanted a trusted provider who would drive efficiencies and cost savings across all contingent recruitment and ensure they were protected from any potential co-employment risk.

The brief included recruitment delivery across general and niche specialist areas - Science, Manufacturing, Engineering, IT, Finance, Legal, HR, Marketing and Sales.

The solution

Cpl deployed a specialist MSP Implementation team headed by an Implementation Director. The implementation team worked alongside our HR Manager and Service Delivery Manager to implement and deliver our model and service nationwide in four months.

We also hired an experienced team dedicated to Pfizer to manage all daily operations across Pfizer’s entire contingent worker population and assigned a team of Talent Specialists specialising in Pfizer’s niche fields to support key hiring areas.

The core components of our MSP include a streamlined recruitment process, delivered through our dedicated talent delivery team and management of our third-party supply chain, contract & compliance management, invoice management, Hr contingent workforce management and data analytics and reporting.

Within Pfizer, we partner with all 6 sites including Manufacturing, Commercial and Global Financial Services to deliver talent across general and niche specialist areas including - Science, Manufacturing, Engineering, IT, Finance, Legal, HR, Marketing and Sales

Cpl’s contract has since been renewed multiple times with Pfizer. Today, Cpl manages on average 750 contingent resources nationwide across Pfizer’s 6 nationwide sites.

The results

Our key to success in Pfizer involves our teams understanding of the cultural and technical ‘fit’ of the target candidate. Over the last 10 years, we have fulfilled over 5,027 placements and manage an average headcount 750 onsite contingent workforce.

Our dedicated talent delivery team support high volume campaigns and niche roles that require global sourcing, meeting all SLA’s and maintaining recruitment metrics of 2:1 (for every 2 interviews, 1 is hired).

The quality of our talent and service delivery is proven by our:

  • Ongoing contract extensions spanning over 10 years.

  • Talent rehires amongst the specialist engineering contractors.

  • The high rate of conversion from temporary staff to permanent Pfizer employees, this was 46% in 2019 (60% since the start of the partnership).

Our talent solutions for Pfizer developed further across 2019 and 2020 with the implementation of a Strategic Account Manager programme.

This acts as the voice of the customer within and leverages off our Business Process Excellence and Future of Work teams to bring innovation and promote customer and employee experience.

What Cpl’s MSP delivers to Pfizer:

  • Over 5027 placements across general and niche functions.

  • 90% plus direct fill rate via Cpl.

  • Full headcount availability at any given time, broken down by vendor, tenure, discipline, function, and rate.

  • Full suite of reporting allowing strategic and informed decisions.

  • Complete operational management and visibility on contingent worker extensions and exits.

  • An experienced, dedicated HR team to manage all HR programmes and manage any issues.

  • Professional ‘Induction and Account Document’ that ensures contingent workers understand their employment relationship, H&S duties and policies.

  • Total vendor management to ensure all Pfizer’s hiring needs are met.

  • Invoice consolation – Cpl pay all vendors on behalf of Pfizer.

  • PO management in line with agreed Pfizer and Cpl metrics.

  • Monthly and Quarterly formal review meetings and KPI review to show continuous improvement, market challenges, account activity and cost savings.

  • Full contingent worker culture integration and employer engagement.

Interested in learning more about Cpl’s MSP Solutions? Find out more information here or get in touch to book a free consultation.

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