Managed Service Provider MSP
Managed Services Provider MSP

Managed Service Provider

Managed Service Provider

Employees across all generations are rapidly moving from traditional career paths to more experience led careers. To stay relevant, organisations need to be able to manage blended workforce models that strengthen their own strategic goals and the career journeys of independent talent. Whether your business is scaling, internationalising, cost-conscious or facing complex strategic talent acquisition challenges, Cpl’s Talent Evolution Group will bring together the solution elements you need to stay ahead of your competitors and relevant in today’s market.

Our managed service provider (MSP) solutions support temporary, limited company contractors, statement of work (SOW), temp to hire, and all other complex contingent hiring needs your business may have. Our programmes focus on providing access to skilled talent on demand, bringing full flexibility to your business. Led by our multidisciplinary MSP teams of Programme Management, HR, TA, Recruitment and Analytics, Talent Evolution Group’s MSP solutions flex with your business as it evolves. Whether you’re a multinational organisation or a start-up in a state of flux, we will enter a shared journey of trust with you. We listen, we question, and we work together to create tailored MSP solutions based on the elements you need. Our suite of elements is modular in design, meaning they are available to meet your strategic needs when you need them. These are aligned to the employee experience and proposition that distinguishes your company as a destination for great talent. Our MSP programmes can be end-to-end, hybrid or neutral and are all built on our value management pillars of Relationship, Quality of Service, Cost Management, Compliance and Talent Consultancy.

​​Managed Service Providers Value Management Pillars

Our MSP’s are built so we can ensure value to your business throughout the lifetime of the solution. We make this possible through our five value management pillars.

1. Relationship: We have a Strategic Account Management approach which means we get a deep understanding of every client’s goals, needs and challenges. At every step, there is a focus on the experience of all stakeholders. We take pride in our first-class candidate experience and ensure the full employee experience is nurtured, from awareness through to exit. Our talent is your talent.

2. Quality of Service: Our teams deliver the highest standard of service every time. We ensure this through a high level of communication and 20 years of talent experience and expertise. Our teams go beyond meeting transactional KPIs and SLA’s to a partnership model that is innovative, strategic, continuously improving and truly transformative.

3. Cost Management: Each MSP programme has a dedicated delivery team ensuring lower programme costs for every client. We use advanced technologies to maximise automation and provide swift analytics to drive business decisions and minimise costs without compromising on quality. All of our MSP solutions offer transparent visibility of contingent workforce spend across multiple vendor types and continually work to identify any unnecessary spend.

4. Risk & Compliance: We are stringent in our approach to governance, visibility, compliance and risk mitigation. All our MSP programmes have dedicated governance teams that focus solely on contingent worker compliance; legislation adherence; HR and employee relations management; robust IT systems, cybersecurity, and business continuity; vendor, contractor, SOW contract review, and management.

5. Talent Consultancy: We want to fully support your business. To do this we include elements of our talent consultancy in our MSP programmes as needed. This approach makes sure you have access to the best talent processes, expertise, and talent strategy in one integrated service.

Total Talent Management

Total Talent Solutions (TTS) brings our full range of permanent, contingent, and talent consultancy solutions together to fully support your business strategy. Our modular approach enables us to easily adapt our RPO and MSP programmes to provide you with the supports you need, when you need them, including recruitment design and delivery, employer branding, learning & development, data and analytics, strategic workforce planning, and talent technology. For more information get in touch to organise a consultation with one of our talent solutions specialists.

Working with Cpl Talent Evolution Group

At the core of any solution development is you, our client. Through a unique approach, that we call FACT, we delve deep into your needs, your ways of working, and the experience you’re looking to create by working with us.

The Fact Approach

F: Fully understand the key strategic and associated talent challenges of your organisation
A: Ask the difficult questions and fully explore the potential competitive implications of the various recruitment process outsourcing models appropriate to your challenges
C: Co-craft an RPO solution to ensure the most impactful design possible and associated key solution elements
T: Take a short, medium, and long-term view with the provision of a best in class account management approach that ensures the ongoing relevance of the solution through appropriate evolution, adaptation, and supplementation

Our multidisciplinary team

Every organisation is unique. To meet your companies needs our Talent Evolution team is made up of a multidisciplinary group including Sourcing Specialists, Acquisition Specialists, HR Experts, Experience Designers, Strategic Consultants from our Future of Work Institute, Process Improvement Leads, Strategic Account Managers and Talent Technologists.

This multi-disciplinary team act as an extension to your talent and leadership team, a unique resource available throughout the lifecycle of our relationship. The team ensures your talent solution always remains relevant, even in the face of evolving requirements, or significant external or market changes.

​More than just MSP – Modular Solutions

Due to the broad spectrum of services and capabilities, the Talent Evolution team can supplement any core talent solution (RPO or MSP) with suitable services as needed. We call this ‘Modular Solutions'. Our teams have deep expertise across core People, Strategy and Technology modules. These can be accessed at any time.

It's all about the experience

As a ‘Client First’ solution we’re cognisant of where clients are on their development journeys. We meet the needs of companies as they mature & grow and their level of readiness for different services. The client and candidate experience are key factors within Cpl as a ‘Transformational Talent Experience’ business. All services will have a laser focus on the total experience of the client, their candidates, and our employee teams. The experiences will be designed for maximum impact and engagement.

Meet the Team

Áine Fanning
Graham Burns
Niamh O'Connor
Michelle Gallagher
Aimee Kelly
Georgina Kirwan
Fabia Marsella
Alison Finn
Emilia Nowak
Kristel Ticzon
Claire Donovan
Amy Corbally
Stephen Harte
Lisa Doyle Wickham
Mariuta Mihaela Iliut