Grade III Clerical Officer
Donegal - Letterkenny
Job Specification & Terms and Conditions
Job Title and Grade Grade III Clerical Officer
Principal Duties and Responsibilities
In line with employer policies, procedures and best practice standards the Clerical Officer will:
Administration
• Provide office support, answer queries and provide a reception / telephone service
• Keep themselves appraised of the relevant documentation / procedures as relevant
• Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
• Maintain accurate up to date records filing systems and records (computerised / paper copy)
• Assist in and / or prepare reports as necessary
• Provide required information and support to Service Managers and teams, team members, clients, patients, members of
the public etc.
• Action all communications in a timely manner
• Undertake any other administrative support and assignments as directed
• Represent the service in a positive manner
Customer Service
• Make phone calls to and take phone calls from members of the public
• Use email as a form of communication when required
• Promote and maintain a customer focused environment
• Ensure that service users are treated with dignity and respect
• Act on feedback from service users / customers and report same to Line Manager
Should the role be of interest to you please apply in with your current CV
