Clerical Officer Grade V - South Dublin

Professional Knowledge & Experience

Demonstrate:

·        Knowledge of the HSE and its operation

·        Knowledge of the D-Doc Service

·        Knowledge of HSE Policies and Procedures relating to the role

Communications & Interpersonal Skills

Demonstrate:

·        Effective communication and interpersonal skills including the ability to present information in a clear and concise manner.

·        Strong written communication skills.

·        The ability to build and maintain relationships with a variety of stakeholders.

Planning & Managing Resources

Demonstrate:

·        Excellent planning and organisational skills including using computer technology effectively.

·        The ability to manage deadlines and effectively handle multiple tasks.

·        The ability to manage within allocated resources and a capacity to respond to changes in a plan.

Evaluating Information, Problem Solving & Decision Making

Demonstrate:

·        The ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate.

·        Initiative in the resolution of complex issues.

·        The ability to recognise when it is appropriate to refer decisions to a higher level of management.

·        A capacity to develop new proposals and recommend decisions on a proactive basis.

·        Flexibility, problem solving and initiative skills including the ability to implement change.

Team Working

Demonstrate:

·        The ability to work both independently and as part of a team.

·        The capacity for management responsibility and initiative.

·        Motivation and an innovative approach to the job within a changing working environment.

Commitment to a Quality Service

Demonstrate:

·        Awareness and appreciation of the service user.

·        A commitment to promoting and maintaining high work standards.

·        A commitment to providing a professional service to internal and external stakeholders.

ICT Skills

Demonstrate:

·        Advanced experience of Microsoft Office Skills, Word, Excel, Teams

·        Experience of working with a Medical Information System or similar ICT system.

·        Experience of being a System Administrator or Super User for a Medical Information System or similar ICT system.

·        Experience of proving ICT training for system applications and/or creating training manuals.

·        Experience of running reports on an Information System.

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