COMPLAINTS ANALYST - Italian
The Complaints Analyst is accountable for the provision of service support in the life insurance financial services sector to customers of a major life insurance Irish company operating in the EU. Provision of information, resolution of claims and queries, and communication with internal and external customers. The Claims Analyst will be working within and always promoting the Company Values.
Key Duties and Responsibilities:
· Responsibility for providing product information to branches and their customers.
· Life insurance claims-related documentation control and request to appropriate recipients.
· Responsibility to provide detailed information on single or groups of live policies.
· Registering in the appropriate systems all the information related to pending cases.
· Reconciliation of legal documents in line with agreed procedures.
· Responsibility for guiding new and existing customers through the policy process for the client.
· Resolving customer claims on a day-to-day basis in an efficient and timely manner.
· Recording customer information and issues in the appropriate systems and ensuring that records are maintained and kept up to date.
· Providing daily and weekly reports on issues when occurred · Monitoring, responding, and reporting on customer feedback, as instructed
· Troubleshoot system and business process problems and escalate when required
· Cooperate with client’s teams to resolve customer issues, as requested
MUST HAVES:
· 1-year experience in the insurance sector or claims processing area or a bachelor in Finance or Legal
· Previous experience in reviewing and analyzing documentation
· Be fluent in Italian and English, both written and spoken
· Be already in Dublin
· Due to the current requirements of working from home; please note you must have an ergonomically friendly workspace inclusive of a chair and workstation. You must also have a minimum of 250 Mpbs Wifi speed.
DESIRABLE REQUIREMENTS:
· Candidates should ideally have a third-level qualification preferably in Insurance, Legal or Finance related discipline
· Previous legal experience
· Be customer orientated, enthusiastic, courteous, and assertive with excellent attention to detail and procedures
· Have excellent communication skills, both verbal and written
· Experience working with a recognized CRM system
· An ability to prioritize own workload, work to strict deadlines and effectively manage time
· A professional manner with excellent interpersonal skills
· Proficient in Microsoft Office
· A demonstrated ability to work independently and collaboratively within a dynamic environment.
BENEFITS:
- 30,000 € (base + bonus)
- Monday to Friday - Office hours
- Company Pension scheme
- Health Assurance
- Life Assurance
- Sick Pay
For more information, please contact Mallory Mantel at [email protected]