My client are seeking a dedicated and dynamic ‘Country Manager’ to join their operations team and play a pivotal role in our growth and development across Europe. The successful candidate will oversee hiring of staff and day-to-day operational activities with partners in Ireland, ensuring 1st class execution of the terms of the agreements, high-quality outcomes, operational efficiency, and customer satisfaction.
This is a hands-on role requiring a blend of technical acumen, project management, analytical skills, and strong interpersonal abilities.
Key Responsibilities
Project Management
- Activity Tracking: Undertake and monitor 'driving and investigation activities and be responsible in terms of quality control, efficiency, and issue identification.
- Reporting: Generate detailed reports and communicate results to clients, partners, and internal departments as required.
- Performance Metrics: Track activities using results-based KPIs and maintain the Plan of Record (POR).
- Partners Communication: Regularly engage with partners, which includes:
- Gathering insights on identified issues.
- Addressing required corrections and actions.
- Adapting plans upon needs.
- Logistics Planning: Coordinate operational logistics and planning based on projects execution needs.
- Recruitment of key staff
- Technical Support: Provide minor technical training and support on systems and software tools. Collaborate with the Leak detection drivers, Operations/Field Engineering team to:
- Resolve technical support requests promptly.
- Ensure high instrument uptime.
- Perform timely system maintenance, updates, and checks.
Finance
- Billing Oversight: Validate partner invoices based on completed activities.
- Cost Tracking: Monitor, benchmark, analyse and report partners ‘costs.
- Revenue Projections: Estimate and track planned activities to forecast revenue and costs.
- Invoice Management: Generate and issue quotes and invoices for completed activities, ensuring accuracy and clarity.
- Dispute Resolution: Analyse, explain, and resolve discrepancies in invoicing with partners.
Legal and Compliance
- Contract Adherence: Ensure execution compliance with contractual agreements, including pricing, performance requirements, and timelines.
- Collaboration: Work closely with internal departments, including Sales, Business Development, Client Program Management, Operations and Finance teams to address inadequate contracts or pricing structures.
- Documentation: Maintain and archive all documents related to contracts, bills, invoices, and partner communications.
- Data Security: Track and maintain adherence to data security protocols.
Role Summary The Country Manager will manage partners’ operational activities with a customer-centric mindset. This individual must exhibit a proactive approach, technical competence, and strong problem-solving abilities to ensure operational excellence and customer satisfaction. Comprehensive training will be provided to develop a deep understanding of the role.
Desired Skills and Experience
- Proven experience in a customer-facing role and control of execution.
- Gas industry or associated industry knowledge
- Effective problem-solving skills.
- Strong people management skills
- Exceptional analytical skills and attention to detail.
- Organisational and time-management skills with the ability to work autonomously.
- Excellent written and verbal communication skills.
- Results-oriented team player with a proactive, “make-it-happen” attitude.
- Skilled in conflict resolution and negotiation with a focus on win-win outcomes.
Technical Skills
- Experience in project management and process optimisation.
- Appetite for technical products (hardware and software).
- Proficiency in managing data, creating clean, clear, and detailed reports and documentation.
Language Proficiency
- Required: English, (full proficiency).
Qualifications
- Academic and/or Professional Certifications in either engineering, Business Administration and/or hands on project management.
- Prior experience in customer-facing support roles.
- Valid driver’s license.
- Familiar with EU methane regulations and compliant with health and safety standards
If this role is of interest to you and you have experience in the Biogas industry in Ireland, please contact Sandra Brennan in confidence to discuss details
