I’m currently working with a leading telecommunications company in Waterford that is hiring a Credit Management Representative. This is a 12-month contract and offers a hybrid working model.
This role is responsible for managing the invoice collection process, using strong analytical skills to oversee a wide range of client portfolios.
Responsibilities:
- Proactively contact customers via phone and other tools to ensure timely invoice payments and prevent overdue accounts.
- Deliver exceptional customer relationship management across a diverse portfolio.
- Build and maintain professional relationships with internal teams and external clients.
- Accurately record and escalate disputes in accordance with the company’s escalation policy.
- Provide prompt remittance details to the Cash Applications Team.
- Ensure all collections processes align with company policies and procedures.
- Generate debtor statements for Account Managers overseeing managed accounts.
- Send monthly customer statements based on client requests.
- Issue daily lists of unpaid accounts for disconnection to the Team Leader.
- Achieve weekly/monthly collections targets and service level agreements (SLAs)
Requirements:
- Minimum 1 year of experience in collections, accounts payable, customer service, or sales.
- Excellent verbal and written communication skills with strong telephone etiquette.
- Proficient in Microsoft Office.
- Ability to build and maintain strong working relationships.
Apply Now!
#CplCork
#LI-KM5