Opportunity
CPL are currently working closely with a local specialist manufacturing business in the Newtownabbey area to recruit a Customer Coordinator. You will play a key role scheduling customers work in conjunction with the galvanising production manager & operations manager, in line with company Service level agreements and available capacity.
JOB SPECIFICATION
Responsible for:
· Customer order processing – including data entry & order approval.
· Scheduling Customers Orders – working closely with production manager/yard supervisor, the Transport Manager and the Sales Team to balance customer requirements with production capacity and operational efficiencies.
· Close coordination with the Transport Manager to support the balancing of customer requirements with optimising the daily transport plan / efficiencies.
· Customer order query handling (order amendments)
· General customer queries – phone/email
· Complaint handling – receiving and passing on to relevant dept.
· Filing of orders in a timely and accurate manner
· Communicate and provide information by relevant methods internally and externally to assist and facilitate efficient organisational operations and processes.
· Maintain excellent relations with existing and potential new customers.
· Answer incoming calls in a professional, timely and accurate manner.
· Servicing customers / visitor / drivers presenting at the front reception area to include Confirmation on induction register or prompt induction, Providing PODs and handle payments, deal with queries or redirect if necessary
· To carry out other duties and reasonable requests as identified by management, including assisting other personnel with workloads and covering for holidays / absenteeism.
If you are interested in applying for the position above, please send your CV using the link provided. Alternatively call Maria on 02890 725647 or email