Grade VII Operational Compliance and Improvement (DPO)
Job Specification & Terms and Conditions
Principal Duties and Responsibilities
In line with employer policies, procedures and best practice standards the Clerical Officer will:
Administration
• Provide office support, answer queries and provide a reception / telephone service
• Keep themselves appraised of the relevant documentation / procedures as relevant
• Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
• Maintain accurate up to date records filing systems and records (computerised / paper copy)
• Assist in and / or prepare reports as necessary
• Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
• Action all communications in a timely manner
• Undertake any other administrative support and assignments as directed
• Represent the service in a positive manner
Customer Service
• Make phone calls to and take phone calls from members of the public
• Use email as a form of communication when required
• Promote and maintain a customer focused environment
• Ensure that service users are treated with dignity and respect
• Act on feedback from service users / customers and report same to Line Manager
Service Delivery and Improvement
• Handle sensitive and confidential information as per GDPR guidelines
• Actively participate in innovation and support change and improvement initiatives within the service
• Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate
Standards, Policies, Procedures and Legislation
• Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively
• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role
• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service
The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office.