In partnership with our client B Braun, we are working on a new opportunity for an IT/ Digital Services Technician , Ireland. This is a full-time permanent role offering a hybrid opportunity.
Key Responsibilities:
Focused on field service to ensure that the organization's IT systems are up and running, enabling employees to do their jobs and helping the organization achieve its goals
- Support the field adoption of advanced digital tools and methods which are essential for improving efficiency, enhancing customer experiences, and staying competitive in a digital-first world
- Manage internal business relationships to integrate these technologies seamlessly into operating workflows while also training staff to adapt to new tools and systems.
- Guide the organization to successfully navigate the complexities of digital transformation, positioning B.Braun for ongoing success
- Guide stakeholders in their planning and implementing of Intelligent Enterprise, SAP version (S/4HANA)
- Business Partner with stakeholders to align IT initiatives with business goals
- Accountable for IT user experiences across all sites and reports on IT performance metrics. Be visible and present to ensure resolution of technical challenges to minimize downtime and improve system performance.
- Setting and monitoring Service Level Agreements (SLAs) for IT support with external vendors to ensure timely response and issue resolution and maintain high service availability.
- Optimize the use of external resources to maximize value for the organization
- Coordination of local IT projects in sync with global IT strategy
- Manage, maintain and upgrade country IT environment in line with corporate IT strategy.
- Responsible for managing the IT budget, allocating resources effectively, and making informed decisions about technology investments
- Provide training and technical expertise to business colleagues as required
- Act as a business relationship manager with Global/Regional IT providing feedback on local activities and advances. Be flexible to support IT global operating model across borders and technologies.
- Responsible for ensuring compliance with corporate IT policies to safeguard the security and integrity of IT systems and data.
- Liaise with the global IT Shared Services to ensure the performance of the service
- Maintaining inventory of all IT hardware/ software as well as the documentation of all IT processes
- Manage the Lifecycle of office IT equipment, this includes but is not limited to
- Plan, order, install, configure, deliver, refresh, exchange, delete and dispose workplace and meeting room equipment
- Follow global processes such as Demand-, Incident-, Asset- and Change Management
- Participate in global projects
Requirements
- Ability to positively engage and develop relationships with multiple stakeholders. Ability to deal with ambiguity and uncertainty
- The ability to identify problems, opportunities and ideate / create ideas for improving existing work methods and workflows
- Ability to work independently, deliver targets and meet deadlines in a regulated medical environment
- Ability to communicate complex issues effectively, both verbally and in writing
- Demonstrated ability to manage budgets, deadlines and expectations
- Min 3 years’ experience in the delivery of IT / Digitalization projects
- Knowledge of GenAI and act as a local ambassador to drive the adoption of global AI solutions / services in the local organization
- Knowledge of a SAP environment desirable
- Bachelor’s degree or equivalent experience in a related discipline
- Experience in IT infrastructure, cloud and digital transformations.
For more details please email your CV to [email protected] or call Tina at +353 1 2784701
Thornshaw Scientific is a division of the CPL Group. www.thornshaw.com
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IT & Digitalization Support Specialist
