IT System Support Analyst and Administrator โจ๐ซ โญ ๐ ๐ ๐ต
Cavan - Hybrid
โฌ45,000 per year -ย 6 months maternity cover
Immediate Interview Immediate Start
Get in touch today email a current CV to [email protected]
As a System Support Analyst and Administrator, the primary responsibility is to ensure the efficient operation and support of an organization's IT systems.
This involves providing both first and second-level support, troubleshooting technical issues, and collaborating with vendors to resolve system errors. Key responsibilities include:
User Support and Troubleshooting: Offer technical assistance via phone and email, diagnosing and resolving user issues promptly.
System Maintenance and Configuration: Oversee the maintenance, configuration, and reliable operation of systems, including data imports and extracts.
Training and Documentation: Develop training materials and contribute to the creation of a knowledge base to reduce support calls.
Testing and Implementation: Conduct acceptance testing for new or updated software applications and support the implementation of new functionalities or modules.
Communication and Reporting: Manage communication with end-users regarding system downtimes, enhancements, and annual tasks; provide reports on project statuses.
Process Improvement: Lead change management initiatives and process improvements to enhance system efficiency.
Core Competencies
To excel in this role, the following competencies are essential:
Technical Proficiency: Strong understanding of system installation, configuration, and troubleshooting. Familiarity with various operating systems and networking protocols is crucial.
Analytical Skills: Ability to diagnose and resolve complex technical issues efficiently.
Communication Skills: Exceptional verbal and written communication skills to convey technical information to non-technical users and document processes effectively.
Customer Service Orientation: Commitment to providing first-class customer service, ensuring users are treated efficiently and professionally.
Collaboration and Teamwork: Proven ability to build strong and effective working relationships with internal and external stakeholders.
Adaptability: Willingness to learn and understand new systems and technologies as they emerge.
Desirable Experience
While not mandatory, experience in the following areas is advantageous:
eRostering, Time and Attendance, or Payroll Systems: Familiarity with these systems can enhance the ability to support related functionalities.
Advanced Microsoft Excel Skills: Proficiency in Excel for data analysis and reporting.
Certifications: Professional certifications in relevant IT disciplines can be beneficial.
#techsupport #changemanagement #processimprovement #cpl #cpltech #SystemSupportAnalyst #SystemAdministrator #jobfairy
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To apply, please send your CV to [email protected] today.
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