IT PMO Project Manager

Steering Model Unit:                                     ITS (IT Services)

Location:                                                          Cardiff

Level:                                                                 T3

At this company, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service.

Unit Description

Within the company, the IT PMO unit forms part of ITS. 

ITS provides application and infrastructure services to the company and its customers.  This covers all aspects of IT services from operational IT Support, Service Desk Management to innovation and transformation programmes supporting the business.

The IT PMO team is responsible for supporting, co-ordination and implementation of the ITS projects within the company. In addition the IT PMO team also supports the the companies Business units with the delivery of the IT aspects of the business projects.

Job Description

The company is looking for a new Project Manager form part of the IT PMO Project Management team, reporting directly into a Programme Manager, and will be allocated a subset of the projects to deliver.

As a Project Manager at the company, you will oversee and deliver assigned projects, ensuring they are completed on time, within scope, and budget.

The candidate will adhere to the PPMO framework, collaborating closely with the Portfolio Management team to manage risks, issues, and dependencies. Your role includes developing detailed project plans, maintaining high-quality standards for deliverables, and effectively communicating progress to stakeholders. You will also contribute to maintaining and improving the PPMO framework alongside Portfolio Managers.  

The candidate will work primarily on technical projects with the technical support teams within the company ITS and as such it is essential that the candidate has a good awareness and understanding of IT technologies, principles and methodologies,

In addition to core Project Management skills the candidate will also need to be able to demonstrate good communication and reporting skills towards stakeholders and project teams, the ability to work independently and self-sufficiently, an understanding of business and commercial benefits and a strong customer service awareness.

Main Responsibilities

In this position the key responsibilities  of the candidate will be:

• Oversee and manage the delivery of IT projects. 
• Developing detailed project plans that outline the scope, timeline, budget, and resources required. 
• Ensure projects comply with the PPMO framework. 
• Collaborate closely with the ITS technical teams, covering design, implementation and operational support
• Collaborate closely with the Portfolio Management team. 
• Identify and manage project risks, issues, and dependencies. 
• Report project status and progress to relevant stakeholders. 
• Ensuring that all project deliverables meet the required quality standards. 

·      Resource forecasting, reporting and management

·      Budget  forecasting, reporting and management

• Risk, issue and dependency management. 
• Stakeholder communication and progress reporting. 

Required Qualifications, Skills & Experience

• Excellent communication skills
• Ability to convert technical details into summarised view
• Proficient at managing time and resources

·      Work independently and being self sufficient

·      Ability to work on multiple projects

• Ability to convert technical details into meaningful,
  • Business ideas,
  • High level and detailed project plans,
  • communication schedules,
  • test plans
  • process improvements
• Detail-oriented
• Proven leadership skills
• Critical thinking and problem-solving skills
• Capable of managing in a crisis, as and when they arise
• Adept at negotiating internally as well as externally
• Knowledge of project management frameworks and best practices including waterfall and agile
• Proven experience of three to five years in managing IT projects of various type and size, these should include but not limited to
  • Demonstration of Network knowledge
  • Demonstration of Infrastructure continuous improvements
  • Cyber Security
  • End user computing
  • Cloud Infrastructure and Migration knowledge (preferably Microsoft Azure)
  • Service management

Preferred Skills

• Good experience of managing projects through all phases of the project lifecycle from business case production to operational hand over into support
• Good working knowledge of Microsoft Office suite 

·      Good knowledge and experience of creating operational process and process flow documents to support project implementation and delivery.

·      Good understanding in using popular project management tools such as MS Project, Asana, Trello, Kanban boards, etc.

·      Good experience in the use of collaboration tools such as MS Teams and SharePoint

·      Experience with cloud technologies and tools such as Confluence and Azure Devops

·      Experience of ITSM management tools such as ServiceNow

What do we offer?

• A dynamic, international and challenging work environment
• Training and support to reach your full potential including the opportunity for continuous professional development
• Challenging tasks with individual development and training opportunities

Equal opportunities for all

• The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to the company. To ensure that all colleagues within the company can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.