Operations Manager – Hybrid | Tuam, Co. Galway
I am seeking an experienced Operations Manager to lead and optimise the day-to-day running of a busy household service division. This is a pivotal leadership role, reporting directly to the Managing Director, with three direct reports and oversight of a team of 35 engineers delivering installation, servicing, and maintenance of high-quality water systems to residential customers nationwide.
This is a hybrid role, combining on-site leadership in Tuam with remote strategic work. The ideal candidate will be passionate about process improvement, team performance, and customer satisfaction, and will thrive in a growing company with significant potential and ambitious plans.
Key Responsibilities
Operations Leadership
- Lead and inspire the operations team to deliver exceptional service and performance.
- Oversee daily operations, ensuring engineers are efficiently deployed to meet customer demand.
- Develop and implement operational strategies to ensure timely service, installations, and issue resolution.
Resource Management
- Manage scheduling and allocation of engineers for service calls, installations, and maintenance.
- Oversee vehicles, tools, and equipment to ensure optimal performance and minimal downtime.
- Work with HR to maintain appropriate staffing levels and support recruitment needs.
Customer Service Excellence
- Collaborate with Customer Service to resolve issues, improve service quality, and ensure customer satisfaction.
- Ensure engineers are fully trained and equipped to handle installations and inquiries effectively.
- Monitor and analyse customer feedback to drive service improvements.
Financial & Budget Management
- Control operational costs, ensuring efficiency and profitability.
- Develop and manage department budgets within agreed financial guidelines.
- Track KPIs, analyse variances, and prepare performance reports for the Managing Director.
Performance Monitoring & Reporting
- Implement KPIs to ensure service levels and efficiency targets are met.
- Conduct performance reviews and provide clear feedback to direct reports and the wider team.
- Report regularly on service levels, installation timelines, and customer escalations.
Inventory & Supply Chain Management
- Maintain stock levels and manage supplier relationships to ensure parts are available and cost-effective.
- Coordinate with the warehouse for timely distribution of parts and equipment.
Health & Safety
- Enforce health and safety protocols and safe working practices.
- Conduct regular safety audits and ensure the team is fully trained in hazard management.
Ideal Candidate
- Proven experience in operations management, preferably in a service-based or field-engineering industry.
- Strong leadership skills with the ability to motivate, develop, and manage large teams.
- Skilled in process optimisation, workflow efficiency, and workload review.
- Commercially aware with budget management and cost control experience.
- Excellent organisational, communication, and problem-solving skills.
- Resilient and adaptable, comfortable in a fast-paced, change-focused environment.
For more information please contact [email protected] with an updated CV.
#LI-ED1
