CPL kooperiert mit unserem Klienten, der ein globaler und digitaler Dienstleister ist, welcher seit 2019 auf Platz 3 der Forbes‘Best Regarded Companies gewählt wurde. Unser Kunde ist ein weltweit führender Marktführer von digitalen Services und Beratungsleistungen der nächsten Generation, sowie Consulting mit mehr als 290.000 Mitarbeiter*innen weltweit
Role Overview
Service Delivery Quality team is the key Business Accelerator Function providing Quality Control, Assurance, and Improvement support for our client engagements. This dynamic team plays a crucial role in ensuring noise-free and transformational delivery for our global client processes by providing extensive support early in the life cycle of the engagement, ensuring Metric health, enhancing engagement maturity, and driving focus on Problem Solving skills, Continuous improvement projects and Business Value benefits for our clients
Your Profile
- Fluent in German.
- Located in the Greater Dusseldorf area to commute.
- 3 years+ of relevant BPM Quality management experience in Customer Service and Service Desk Operations
- MUST HAVE experience in BPM Quality Control , Assurance and Improvement in HELP DESK ENVIRONMENT OR SIMILAR
- Experience conducting audits, ITIL, ITSM platforms.
- Nice to Have SIX SIGMA certifications.
- CRM
The Offer
- Competitive salary 75k + Bonus
- Permanent fulltime contract.
- Office hours Monday to Friday
- Well-connected central Düsseldorf location.
- A brand new small team to expand with exciting career opportunities.
Sounds interesting? Send your CV to [email protected] and we can discuss this or other positions in Germany.
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