Returns Manager – Dublin Airport
📍 Full-time | Permanent | Flexible 5-over-7-day roster
Are you a proactive leader with a passion for delivering excellent customer service in a dynamic, fast-paced environment? We're currently hiring a Returns Manager to oversee vehicle returns at Dublin Airport. This is a hands-on leadership role with a strong focus on operational efficiency, staff development, and customer satisfaction.
🔍 About the Role
As the Returns Manager, you will take full responsibility for managing all aspects of the vehicle return process. From handling customer queries to coordinating vehicle inspections and damage assessments, you'll ensure a seamless experience for both customers and your team. You’ll lead and motivate a dedicated returns team while working cross-functionally with other departments to keep everything running smoothly.
🧰 Key Responsibilities
- Deliver outstanding customer service and take ownership of any issues, ensuring swift resolution and customer satisfaction
- Lead the return operations at multiple airport depots, managing vehicle check-ins and damage inspections efficiently
- Monitor staff performance and ensure all team members follow established return and reporting procedures
- Train, develop, and mentor a team of returns agents, fostering a high-performance and customer-focused culture
- Plan staffing schedules to meet return volume demands at all times
- Ensure accurate reporting and documentation of vehicle condition, damages, and repairs
- Continuously seek opportunities for improvement using KPIs and operational metrics
- Coordinate with other departments to ensure timely vehicle processing and effective space management
- Maintain health, safety, and compliance standards at all times
- Take on additional tasks and responsibilities as needed
✅ What You’ll Need
- 2+ years of experience in a supervisory or management role, ideally in vehicle rental, logistics, or a similar industry
- Strong leadership and team-building skills
- Excellent problem-solving, communication, and customer service abilities
- Proficiency in Microsoft Excel and general tech-savviness
- A hands-on, self-starter mindset and ability to thrive in a fast-moving environment
- High attention to detail with a drive for continuous improvement
- Full, clean driving licence required
🎁 What’s on Offer
- Competitive salary
- Company vehicle
- 29 days annual leave (incl. bank holidays), increasing with service
- Medical reimbursement plan
- Enhanced sick pay
- Employer-matched pension contributions
- Enhanced maternity & paternity benefits
- Employee wellbeing and assistance programmes
- Discounts platform and bike-to-work scheme
- Opportunities for career growth and ongoing training
- Life assurance (2x basic salary)
- Annual flu vaccination support
This is an excellent opportunity to step into a leadership role at one of Ireland’s busiest transport hubs. If you're ready to take the next step in your operations or customer service career — apply today!
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