The role
In this role you will act as a primary contact for customers, processing daily orders and taking the full responsibility for the customer experience by managing the end-to-end order process. This role will give you constant challenges and scope to learn in an open, friendly, and multi- cultural environment with a great team spirit. It's an opportunity to join a company that values employees with a strong focus on continuous improvement and personal development.
Responsibilities
- Perform order evaluation, entry and management (Order Management & Service Contract) in CRM and ERP.
- Responsible for acknowledging customers with order receipts and scheduled ship dates.
- Interface with Tier 2 support team for resolution with other departments or groups in the organization to meet customer needs
- Clear understanding of customer contracts and quotes related to terms, special instructions, revenue recognition for processing of orders.
Personal and Professional Requirements
- Native or near-native level in Swedish and advanced English (C1/C2)
- Experienced in order entry, customer support OR a strong interest in working in a Customer Service environment
Salary: up to €40,000 per annum (based on experience) + health care, pension, wellness program etc
Contract: Permanent Contract, Full-time
Working hours: Monday to Friday, regular office hours
Location: Cork
*Current working policy is hybrid model – 2 days per week from the office.
Languages: English and one of the market languages (Swedish)
If you are interested in this position, please apply below or email your CV to vivian.rodriguez@cpl.ie
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