Due to anticipated growth in business levels, we are looking to recruit a sales support professional Skills should include high degree of competence with MS packages,especially Excel, with ideally experience in operating within a busy sales office environment. The purpose of this recruitment is to provide additional sales and customer support skills with an emphasis on front office activity – dealing with customer enquiries, pre- and post-sales support activity.
` Key Responsibilities
· Dealing proactively with customer enquiries/sales support enquiries and quotations.
· Field sales staff support including follow up of enquiries.
· Technical Queries from internal and external sources. Demonstrating a thorough follow-through of all queries including assistance with specification of products.
· Liaising with headquarters on commercial and technical queries as required
· Office Admin including processing incoming customer orders efficiently and quickly
· Managing customer complaints/issues – deal with effectively and appropriately.
Handling
· Customer acknowledgements and delivery information
· Keeping customers informed of order status
· General Sales office support administration
· Used to dealing with telephone enquiries
· Used to working in a busy business environment
· Other duties as required.
Skills
· Business and / or Technical Qualification in Electrical, Engineering or IT Comms preferable
· Strong Organisational Skills required.
· Ability to work independently and as part of a team.
· Baan / SAP System knowledge and e experience in using MS Packages such as Office, Outlook & MS Teams
· Excellent level of computer skills essential with Microsoft Word, Excel, PowerPoint.
· Availability to travel if required within Ireland and abroad if necessary
· Attention to detail is essential.