The Coordinator supports the Quality & Security Manager in managing external security contractors. The Coordinator is responsible for monitoring standard company secure access processes and for the efficient and effective management of all aspects of physical security of the data centres on a 24 hours/7 days basis.
The coordinator also aids the Q&S Manager in driving the quality and security agenda and ensuring compliance to internal and external quality and security requirements.
This is an evolving role and future responsibilities will be in line with Service Organisation process.
Position reports directly to Q&S Manager and does not have any direct or indirect reports. Internal contact is with the operations function and within local office. There is a strong interface with ECSC, Customer Services & Facility Management. External contact is with security vendors, suppliers and sub-contractors.
Important contributor to the achievement of some of the goals and objectives of the Operations department. Erroneous execution could result in delays of projects or operations and cause some expenditure of additional time and resources.
Responsibilities and Duties:
Responsible for supervising external security: first point of contact for all external security contractors, review and acknowledgement of alarms, reviewing external security daily reports
Responsible for supporting customers: first point of contact for customer queries related to access/deliveries/cards, access card issuing, handling and administration
Responsible for external Goods Delivery and on-site storage. Ownership over physical storage locations for incoming goods
Supporting external reporting and audit activities: reviewing and processing formal access right changes in database, monthly report and verification of access logs and cardholder lists, database cross-checks, documenting all activities for internal and external compliance audits
Supporting internal operations processes: participate in on-site escalation and incident management activities, participate in on-site customer support activities, reviewing security response to technical alarms and facility defect reporting
Compliance & Quality
Understand the requirements of the customers and assist the Q&S Manager into translating these into “hands-on” activities meeting the requirements
Perform customer audits to verify actual compliance to the customers’ requirements
Optimise site and data security
Co-ordinate and check risk analyses and take appropriate action in case of new issues
Monitor alignment with internal security standards and recommend corrective action if necessary
Contributes to developing security processes to achieve best practice standards
Ensure alignment with Quality Standards
Supervise (external) audits required by customers as required
Provides inputs into request for proposal on quality and safety issues
Assists the Q&S Manager in ISO and related audits
Health & Safety Support
Assist the Q&S Manager in administrative support across Health & Safety responsibilities
Assist the Q&S Manager, Director of Operations or MD on any ad hoc projects as and when requested
Undertake any other responsibilities which may be required to ensure the effective management of Security & Compliance functions
Excellent Customer Service Skills
Experience in commercial data centre, co-location environments considered an advantage
Ability to use systems including CRMs, ServiceNow a distinct advantage
Excellent communication skills – verbal and written
Attention to Detail
Problem solving and trouble shooting skills
Strong sense of urgency,
Stress resilient with excellent project/task prioritization
Proactive with a can-do attitude and high degree of flexibility
Ability to work in a fast-paced dynamic environment
Third level degree preferably in a related field preferable
1-3 years’ experience in similar role
Please note the interview takes place immediately. Salary package is negotiable, depends on experience and skill- set.
Contract length: 9 months, with possible extension.