The Opportunity
Cpl is delighted to be working in partnership with one of Northern Ireland’s well-known brands to appoint an experienced Senior Claims Handler to join their dynamic team in Belfast City Centre.
This is a fantastic opportunity for an experienced Claims Handler to join a successful multi-site business in Northern Ireland.
This opportunity offers hybrid working, based in their stunning new Belfast City HQ with great flexibility working from home.
Your new role
The Senior Claims handler will have the opportunity to handle and settle complex Personal Injury /Damage /Property and Liability claims in a timely, cost effective and customer focused manner ensuring compliance with relevant legislative requirements in your jurisdiction.
Other key responsibilities will be:
· Manage sensitive, complex claims arising from Motor/Property/SME/Agri lines of business.
· Complete all aspects of claims management including (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation, and salvage) within predefined authority limits and to predefined processes, procedures, and escalation points.
· Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, appropriate experts, liaising with Third Party Service providers, customers, solicitors)
· Deliver consistency in estimating, minimise leakage and fraud.
· Take ownership for managing referrals, escalations and complaints where appropriate including when required the upward referral to your team leader.
· Provide advice and guidance to more junior claims handlers or newly appointed team members in your area.
· Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and handler intuition in order to avoid commercial loss through potentially fraudulent claims.
· Compile appropriate MI reporting for escalation to executive team where applicable
What you'll need to succeed
· 3 years’ experience in claims handling, with ability to estimate files in sensitive, complex, and large claims.
· Technical Claims, procedures, and processes - expert in own field.
· Applicable legal, liability and quantum – working knowledge.
· Claim regulations, compliance, and legislation – expert knowledge.
· Negotiation, influencing, judgement and decision-making - advanced level.
· Problem solving and issue resolution.
· Strong customer focus with ability to be tactful, empathetic and operate with discretion when dealing with sensitive claims.
· CII and/or 3rd level business or insurance qualification - Desirable.
What’s on offer?
· An attractive salary & bonus structure
· Flexible hybrid working
· Pension scheme
· Life Assurance
· Company discounts
· Ongoing training & development
· And much more!
To apply send your CV today via the link or contact Emma Braniff at Cpl for further details!
