Our client is an exciting fintech company that is dedicated to providing innovative products, outstanding service and security to its customers. They are located throughout the Americas, China and Europe. They can process in over 150 currencies in over 50 markets worldwide. On behalf of their customers, they process billions of dollars annually.
My client plays an important role in the everyday life of millions of people. For our customers and their customers, we are the link between the parties involved in almost any type of payment transaction. We ensure that any payment is secure and properly applied and settled for each transaction. My client offers end to end support from installing the payment acceptance solution, providing software to enhance business operations though our software partners, and troubleshooting and resolving issues that may occur from time to time for our customers.
We provide card payments solutions for both physical and online merchants.
Key responsibilities:
· Liaise with Senior Management across Customer Service, Risk, Finance, Marketing and International Team.
· Management of SME customer accounts, liaising with relevant departments (COLEs, Additional Outlets in general and temporary terminals). Summarising support issues and general account management activities.
· Progress reporting on multiple projects such as sales campaigns and bank engagement.
· Management of Lead Portfolio on CRM System – Launching new initiatives for internal referral reporting structures and increasing product adoption.
· Engagement with Bank of Ireland for the ROI & NI branches at all levels.
· Become the CRM expert, using the system to create advanced reports in excel.
· Deliver bespoke reporting, analysis of Sales metrics, reports and channel trends to the Sales Management Team.
Tasks
· Owning the Additional Outlet process and related services.
· Processing change of legal entities for applicable merchants
· Arranging Temporary Terminals for merchants where applicable
· BOI Engagement and reporting
· SugarCRM Champion
Potential Additional
· Mapping Sales Support processes in Promapp Software
Candidate profile
· Admin experience
· Strong MS Office skills - Advanced Excel is a must
· Strong process and mapping data skills
· Interpersonal and customer service skills
· Fluent in English language
· Problem solver
· Comfortable working collaboratively, virtually and independently.