Technical Support Associate - Norwegian - Galway
My client, a leading multinational medical devices and healthcare company based in Galway, Ireland, is currently hiring for a Technical Support Associate – Norwegian Speaker.
This is a full-time, permanent role offering a fantastic opportunity to join a global industry leader and build a long-term career in a dynamic, supportive environment.
Responsibilities
- Receive inbound Customer calls and email communications and address in a professional and friendly manner
- Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
- Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to support resolution
- Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
- Communicate complaint investigation conclusions to customers through written reports and phone conversations
- Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company
- Continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience
- Develop and maintain areas of expertise in product specialties required for role; sharing and expanding knowledge within my clients Technical Support team
- Execute applicable Quality System processes
- Maintain ability to comply with business continuity plan (i.e. Work remotely if required)
- Other duties as assigned
- Assume responsibility and accountability for daily tasks and highlights any risk to Technical Support Team Lead/Supervisor.
- Support customers in different market time zones as required for the position.
Knowledge Skills & Experience
- 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline required.
- Minimum 1- year of experience required working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
- Fluency in Norwegian language is a requirement for the role.
For more information, please contact [email protected]
