Role Overview
- Provide first-level technical support, service restoration, the fulfillment of service requests, and advice to users ensuring the maximum availability, performance, and utilization of knowledge and information systems.
- Follow a systematic, disciplined, and analytical approach to problem-solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
- Provide first measure analysis of issues and inputs for problem management. Leverages the best effort method for issue resolution through cross-functional coordination and support team leader in training, reviews, and escalation handling.
Your Profile
- Fluent in Dutch.
- Located in the Greater Dusseldorf area to commute.
- Motivation in technical support career.
- Knowledge or experience in the Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
The Offer
- Salary 33k-34k
- Permanent fulltime contract.
- Well-connected central Düsseldorf location.
- A brand new small team to expand with exciting career opportunities.
Sounds interesting? Send your CV to [email protected] and we can discuss this in greater detail.
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