Technical Support Agents
Our Client
They are a global leader in next-generation digital services and consulting. They enable clients in 46 countries to navigate their digital transformation.
Role Overview
- Provide first-level technical support, service restoration, the fulfillment of service requests, and advice to users ensuring the maximum availability, performance, and utilization of knowledge and information systems.
- Follow a systematic, disciplined, and analytical approach to problem-solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
- Provide first-measure analysis of issues and inputs for problem management. Leverages the best-effort method for issue resolution through cross-functional coordination and supports team leader in training, reviews, and escalation handling.
Job Requirements:
- Practical knowledge of MS Office products.
- Fluent in written and spoken German or Dutch.
- First experience (6-12 months) in an IT support helpdesk function or similar experience
- General support knowledge of operating systems on different platforms, general applications such as MS Outlook, MS Excel, Lotus Notes, etc.
- Customer orientation.
- Analytical problem solvers.
- Willingness to work on a rotating roster.
- Knowledge of registry fixes, patch upgrades, security, encryption, VPN, networks, anti-virus & IT security.
Why you should apply:
- Salary range between 31,000-34,000€ + shift bonus.
- Strong local growth with great opportunities for advancement and further training. Since its foundation 2 years ago, the site has grown to 140+ employees
- Technical certifications (e.g. ITIL)
- Very diverse international environment
- 28 days of annual leave
For more information about this opportunity in Dusseldorf, get in touch with me at [email protected]