Work Controller

Flexsource NI is currently recruiting for a Work Controller on a full time, temporary contract for up to 6 months, with a starting salary of £15.71 per hour

Responsibilities:

With a full job description available on request, you will:

·        Drive resolution for customers by handling telephone enquiries and using key systems to enhance customer service delivery

·        Apply detailed knowledge of various key factors to effectively control, schedule, optimise, and close both planned and reactive work

·        Responsible for changing schedules/plans as needed, optimising available resources to prioritise customer requirements

·        Evaluate, analyse and accurately update, capture, or escalate information within systems to maintain data integrity and improve the quality of management information

·        Prepare and distribute regular and ad-hoc reports, providing managers, colleagues and Production Lines with valuable information and recommendations

Requirements:

·        A minimum of 5 GCSE’s, including English and Maths

·        Minimum of one years experience in a customer centric or operations role, analysing and interpreting system data

·        Experience of working to challenging targets in a customer service environment

·        Experience of working within a utility company is desirable

Apply today or for more information contact Ciaran at Flexsource NI