Covalen, part of the Cpl Group, comprises Strategy, Consulting & Outsourcing Services
With over 20 years’ of experience in Consulting, Business Process Outsourcing and Managed Services, Covalen works with a range of industry sectors including Banking, Insurance and Financial Services, Technology, Energy, and Utilities. We facilitate end-to-end design, delivery and management of a business unit, service, or function at the client site, or wholly outsourced.
Our solutions are customised based on client needs and realities—supported by leading experts, curated technology platforms, and a set of unique processes developed through real-world experiences.
Our multi-lingual staff offers the following business services across several international locations:
Customer Experience: customer support, sales, technical support.
Operations: background support functions, contract management, claims management, IT process support
Content moderation: content management on social media using the following principles: trust and safety, quality and regulation.
Our flexible, scalable solutions enable companies of all sizes to gain efficiencies, drive better customer experiences, and maximise competitive advantages.
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