Role: AML/KYC Operator
Contract: 6 months
Location: Cabinteely
Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland’s promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland.
Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full training, and on-going support to develop yourself.
This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment.
Responsibilities
- Ensure Customer Due Diligence requirements are fully met and AML risks considered in relation to non personal customers for BOIUK
- Review and interpret customer data in a timely manner, ensuring proactive management of cases including daily oversight of queues, whilst delivering against pledges and promises within Service Level Agreements
- Provide assistance and support in amplifying the capability of Case Associates for the betterment of team performance and customer outcomes
- Record/update all relevant information on Bank systems with a high level of accuracy
- Support unit manager with delivering effective and collaborative teamwork, implementing process improvements, embracing new technology and services, production of management information, driving performance based approach across the unit and evidencing high levels of customer service.
What will make a candidate stand out?
- Background in a compliance role within financial services
- Practical experience of enhanced AML risks and business account opening requirements in order to support account opening for customers with complex business structures in line with UK regulations within a financial services setting
- Ability to analyse information and apply logical thinking to identify the key issues and points
- Strong customer focus, with emphasis on delivery and collaborative approach to problem solving
- Proven ability to successfully coach/mentor others and the ability to provide constructive feedback
- Excellent attention to detail with emphasis on getting it right first time
- Excellent communication skills and evidence of ability to deal with customers on account opening requirements
pl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.
Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the world’s best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion.
We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work®; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites.
If you are interested, please feel free to apply for this exciting opportunity or send your CV to my email address: [email protected]
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