Booking Coordinator - Dundalk

Position Information

Principal Duties and Responsibilities

The Homecare Booking Coordinator is the person responsible for Client Scheduling, Staff Coordination and Compliance. They report to the Client Care Manager.

The ideal candidate will possess the ability to work on their own initiative as well as part of a team. You will have a high level of responsibility and accountability, possessing excellent communication skills and dedicated to providing the highest quality of care to those most in need.

Duties of the role will include (but are not limited to) to following:

·       Coordinating the placement of homecare nurses and caregivers to all clients within the dedicated region across the homecare division. 

·       Primary liaison for clients, family, nurses and caregivers in terms of scheduling and roster information

·       Adequately filling all ‘open’ bookings in a timely manner and coordinating with homecare workers and clients effectively

·       Working as part of our myhomecare.ie team

·       Maintaining regular contact with clients with valuable scheduling feedback based on their changing requirements

·       Assisting with employee queries to ensure that they are resolved without delay

·       Ensuring all ‘active’ staff are fully compliant to company standards before placing with client

·       Ensuring all staff are following payroll policies and procedures

·       Adequately liaising with our compliance & training department to ensure our staff are following training and compliance recommendations

·       Ensuring that relevant systems are being used to full capacity and all contact with client and temp are logged adequately. 

Requirements

·       Minimum of 1-2 years’ experience in a similar position – previous administration experience is essential

·       Candidates must have strong written and oral communication skills and be able to demonstrate a high level of attention to detail and be fully proficient in basic IT systems.

·       Candidates are required to have excellent interpersonal and communication skills and the ability to listen and guide and coordinate staff efficiently

·       This is a busy, fast paced position and candidates will need to adapt quickly to this type of environment when required.

About Us

Myhomecare, part of Servisource and the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities.

With over 200 employees in 10 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, Leeds, Redcar, Middlesbrough and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join our company. 

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24^th in the Best Workplaces Europe 2024 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

The Myhomecare Care Academy focuses on improving the quality of existing staff by providing upskilling opportunities, it also allows those who want to advance their career in healthcare an advantageous starting point, that will not only educate and guide them throughout their career but help them advance in their career aspirations.

What we offer:  

·       Competitive Financial and Benefits package  

·       Flexibility and Smart Working Practices  

·       Health & Wellbeing initiatives 

·       Career Development Progression opportunities 

·       Further Learning & Development opportunities 

·       Vibrant Sports & Social club 

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:  

·       Customer focused  

·       Accountability  

·       Responsibility  

·       Empowerment  

·       Effective communication  

·       Respect  

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you wish to apply for the above role, please send an updated CV to the email [email protected] with the reference JO-2508-556194