Branch Lead - Galway City

Branch Lead – Galway City

My client, a leading independently owned insurance broker, is seeking to hire a Branch Lead to oversee their Personal Lines Team. As Branch Lead, you will manage a team of three customer advisors and will have responsibilities such as ensuring the team are meeting their monthly targets and managing compliance and quality requirements.

The Role:

·       Supervision of the team’s new business and renewal retention delivery in line with monthly targets, ensuring that all associated processes and documentation are completed within a timely manner.

·       Oversight of quality and regulatory standards across all client interactions.

·       Ensure that all required reporting and month end processes are completed in a timely manner.

·       Engage with colleagues across the personal lines network to ensure optimum client experience, maintaining close communication and collaboration with other Branch Leads/ Managers.

·       Oversight of the team’s performance, ensuring ongoing feedback takes place with each team member.

·       Cascade company and team relevant updates.

·       Co-ordinate induction of new entrants into the team.

·       Facilitate knowledge transfer across the team.

·       Identify opportunities to streamline processes/ activity to provide efficiencies and an enhanced customer experience.

Requirements:

·       Must have relevant insurance qualifications e.g. CIP / MDI/ ACII

·       An enthusiastic & committed team player who will lead by example

·       Self motivated, flexible, determined & target focused

·       A Strong communicator

Skills / experience:

Experience & knowledge of the general insurance broking environment in both new business & renewals

·       Strong interpersonal skills

·       Time management and organizational skills

·       Ability to focus and execute key business drivers in line with departmental strategy

·       Analytical, creative & driven

For more information, please contact [email protected]