Requirements:
- 5 years’ experience as a Strategy Consultant specialized in Digital Services, Customer Support and Customer Services in European and/or international environment
- Deep understanding and experience in Digital Customer Channels in healthcare direct to patient or consumer goods industries.
- Experience and comfort in hands on data analysis and generation of insights.
- The Sr. Channel Strategy Consultant is a key role within the Transformation program responsible of leading the end-to-end design and development of Diabetes EMEA Patient Channel Strategies.
- Responsibilities include hands on current state analysis, project planning, project kick off and senior leadership alignments as well as hands on management of design, development, and deployment of Diabetes EMEA Patient Channel Strategies and Roadmaps covering the entire patient journey starting from acquisition to patient onboarding, support, services, and continuous supply activities.
- Sr. Channel Strategy Consultant will be asked to manage the project hands on end to end without a direct team help.
- The Sr. Channel Strategy Consultant will also be responsible for closely collaborating with the value stream leads of the Diabetes transformation program for inclusion of different value stream needs and strategies into the overall Channel Strategy.
- Location: EMEA with up to 25% travel time
- Points of interaction: EMEA Transformation Program value stream leads, WeCare leaders and teams/ EMEA and Global Business Leaders/ Regulatory / IT / EMEA Marketing & Strategy / BU & country Marketing / Customer Service / Supply Chain / External vendors
Main tasks & responsibilities:
- Development of project plans and timelines
- Definition of project methodology in close collaboration with the external partners.
- Onboarding and education of key stakeholders into the project objectives, methodologies, and processes.
- Current state assessment through analysis of existing data and strategies, conducting additional customer research if needed and key stakeholder interviews.
- Development of benchmarks through industry reports and best practices
- Extensive data analysis and translation of data into actionable insights
- Development of fact base and sustainable EMEA Channel Strategies balanced between customer needs and industry best practices.
- Development of 3-5 years Channel Roadmap
- Organization and management of regular stakeholder updates and project reviews.
- Presentation and deployment of EMEA Channel Strategy to a wide range of internal stakeholders ranging from EMEA Senior Leadership team to Transformation team and Country leaders.
Job Qualifications
- +5 years’ experience as a Strategy Consultant specialized in Digital Services, Customer Support and Customer Services in European and/or international environment
- Deep understanding and experience in Digital Customer Channels in healthcare direct to patient or consumer goods industries.
- Experience and comfort in hands on data analysis and generation of insights.
- Experience in Change Management
- Strong organisational and time management skills
- Self-motivated and able to work with a minimum of supervision
- Outstanding communication/interpersonal skills, ability to engage and influence senior stakeholder.
- Candid, ethical, patient and customer-focuse
- Familiar with the Agile methodology.
- Fluent in English.